"I would recommend Uptick 100%. Absolutely no regrets."

John Graham

Wm Brown & Co

Located in East Kilbride (near Glasgow, Scotland), Wm Brown & Co is a maintenance company specializing in the servicing of smoke ventilation systems, dry risers, emergency lighting and fire alarm systems.

Wm Brown has used different platforms before to help automate their tasks, but none of them ticked all of the necessary boxes to support a fire protection asset maintenance business.

"As a company, we always look to the future," says Wm Brown's Director, John Graham. "We always look to see what's out there that's an improvement to what we've got. And Uptick gave us that."

The team recognized the benefits of an asset-based system that's been purpose-built for the fire protection industry.

"It was the right leap for us at the time," says John. "We've used different platforms in the past, which did the job, but we just feel, with Uptick, there's more to it that suits our day-to-day needs."

No more missed fixes

In the Uptick mobile app, Wm Brown's engineers write remarks and comment on the severity of asset defects, so clients can see the impact and the need for fixes.

"When we've got an engineer out on site and they fail something, the fact they can add the severity, how critical it is... Straight away the clients are seeing these, and straight away they are actioning it," says Electrical Supervisor Douglas Shields. "Before, they were just getting almost a Word document with the old software we were using, and things were getting missed."

Photos make it even clearer. "We can go straight away and just go, 'Here's a picture, this is the issue we have,'" Douglas explains. "And the client can see straight away, 'Oh okay, yeah, it needs to be replaced.' That's a big, big help for us."

More time in the field

"From the engineer's perspective, what they can do from site with the app is saving time week on week," says John. "We can store information on the app for the engineers to look at, and it reduces the time in the office," adds Douglas.

Efficiencies like this are a great way for fire companies to really impact their bottom line.

Backed from day one

When it came to onboarding, Uptick helped Wm Brown migrate their data, train their team, and configure their system the way they want it.

"I feel like it has had a really positive change. Obviously, like with anything, changing to a new system, it's maybe quite a daunting process," says Office Supervisor Paula Taylor. "From sales to onboarding, we had a lot of support. For anything to grow, you have to develop and just take that leap of faith, knowing that you've got the support there that you need."

For John, the leap more than paid off: "I would recommend Uptick 100%. A leap of faith to a certain extent, because you don't really know how things are going to work, until you try them, but absolutely no regrets."

Key Takeaway

Wm Brown's engineers flag defects with photos on site, so clients act quickly and fewer fixes get missed.

11-50
UK
Fire Protection

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FAQs

What else do you
 need to know?

How long does it take to get started with Uptick?

The biggest factors determining the length of the onboarding process are:

  • The size of your team and their training requirements
  • The quality and ease of export of your data

Most companies can get up and running within 2 months.

What platforms and devices does Uptick work on?

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.

How does Uptick compare to other products?

Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.

Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.

How does Uptick protect and secure my data?

Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

How does Uptick pricing work?

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

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