"It's enabled efficiencies in the field. One major difference is defects automatically get quoted."

Daniel Hall
Full Range Fire Safety
Located in New South Wales, Australia, Full Range Fire Safety are fire protection specialists who have been in business since 2004. They focus on installing, upgrading, fault-finding, and repairing fire protection and general electrical equipment in buildings.
Defects quoted on the spot
For most fire safety companies, profitability hinges on being efficient out in the field. Having technicians make the most of every minute spent on services and repairs.
Full Range has recently started a growth plan, and a big part of it is getting more work done in the field. With Uptick, technicians now take photos of defects, which can be used to automatically create defect quotes.
"Uptick has enabled efficiencies in the field," says Service Manager Daniel Hall. "One of the major differences is the before and after photos for any defects and repairs that were undertaken. It's enabled us to attach a product to a defect so it automatically gets quoted."
Every asset in one place
"I like that all the assets are in one place," Daniel adds. "It's easy to see anything that's on site. So if a customer says, 'What's that asset? What's this?', you've always got the photos of the assets on the job."
Tester David Capobianco, who takes care of maintenance across all their sites, says that saves time on every visit: "Uptick is very easy, simple to learn. Instead of creating a whole new asset again, you can just duplicate it a lot quicker, a lot faster. You just fly through the job, which is less time consuming, more efficient."
Would David recommend Uptick? "100%," he says.
Fewer calls to the office
Service Technician Lauren Laker handles most of the repairs. For her, the win is how a job moves seamlessly from the quote stage to the work stage, with all the information passed over, ready to convert into a purchase order, and then being able to dispatch a technician.
"No need for all the extra phone calls to the office!", she says.
Reports finished on site
Technicians can now prepare reports for clients directly on site, using the Uptick mobile app. And it works offline too. No manual syncing, no problems in basements.
"Using Uptick, it's been great. It's been personalized for what we actually need," says Testing Supervisor Robert Capobianco.
"It's been very easy for us to use, and in turn, the client can see what we're doing, and it presents a great report. Instead of going back home and doing your report there, you actually do it on site."
Key Takeaway
Full Range's technicians quote defects and finish reports on site, with fewer calls to the office.
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
























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