"It's allowed me to focus on big picture things. I've been able to delegate the day-to-day."

Trevor Reep
Reep Fire Protection
Reep Fire Protection is a fire protection company in California, US. We sat down with CEO Trevor Reep and Director of Operations Justin Skaife to hear how Uptick has changed the way the team works.
Fewer tools, faster quotes
Before Uptick, the team ran on a stack of separate tools. "We had so many softwares," says Director of Operations Justin Skaife. "One thing to send out a quote. An Excel document to build a price for somebody. Another Excel document for the rostering. Google Docs so everyone can see it. Everything goes from one to the next to the next, until I save it all as a PDF and send it. Uptick really cut down on all the extras we have to do."
Quoting is the clearest example: "I send out quotes a lot quicker than normal," says Justin. "The other day I sent out five in like five minutes. Usually, sitting down and writing up a PDF takes 30 to 45 minutes, depending on the complexity of it."
Work done right there & then
The field team has taken on a lot of that work too. "Now, all my techs are office managers too, sending invoices and developing quotes," says CEO Trevor Reep.
"Instead of all the information being brought to my desk to draft an invoice or send out defect information to the client, it's all done right then. They can build a quote right then and there, and the clients are responding well to it too. They're getting things in real time."
Pricing from real job data
Uptick records in real time how long each job takes a technician, and that data now feeds into pricing.
"We might allot four hours for a job, but they got it done in two. Then you start seeing that pattern, and we can adjust our pricing. It's not going to take four hours to do this job. On average, it's taking 2.5 hours. That's going to make us more competitive."
Keeping up with California
As for running a fire protection business in California, "it's tough," says Trevor. "There are a lot of laws and regulations, and keeping up with new codes and new things the local authorities (AHJs) are requiring from us. A lot of paperwork."
But Uptick helps there too: "Instead of having to reference our code books all the time, the techs have it right there on the platform, on their phone. That's really beneficial."
Reep also has to store inspection forms for five years, and customers can now find them in the Customer Portal: "Now they can go onto the Uptick platform and pull all the records," Trevor explains.
Time back for big picture work
For Trevor, quality is personal. "My last name's on everything that we do," he says, "so I make sure they get not only the best service, but quality service."
With so much of the day-to-day now handled in Uptick though, Trevor joked he might be out of a job. In reality, it's given him time for the work he always wanted to do. "It's allowed me to focus on big picture things," he says.
"I was so involved in the day-to-day. I've been able to delegate and set up a team of directors. It's always been my goal to step back from the day-to-day and look at what the next six months look like, what the next year looks like, the five-year plan."
Key Takeaway
Reep replaced a stack of tools with Uptick. Techs quote and invoice on site, so the owner has time for big-picture work.
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
























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