"It was game-changing...data we never had at our fingertips before."

Ray Nash

RAYN

RAYN is a leading fire and security business in Limerick, Ireland, that has experienced steady growth since its incorporation.

Owner of RAYN, Ray, admitted that he was initially reluctant to switch from their existing platform. However, after learning how Uptick could transform their operations, he quickly changed his mind:

"After we finished the demo, we looked at each other and said, 'We have to do this,' it was game-changing."

A clearer view of business performance

Compared to their old job management software, Ray and his team now have much better visibility of how the business is performing.

"We have a clearer view of the quotes we generate, the margins...the ones we’re winning, the ones we’re losing," says Ray. "It’s data we never had at our fingertips before."

Invoices in seconds

Micheala, RAYN's accountant who joined in 2023, also saw inefficiencies in their previous software, particularly with its incompatibility with their accounting system, Sage. To resolve this, they switched to Xero, and thanks to Uptick’s smooth integration, Micheala’s tasks became significantly faster and easier.

"It used to take me five minutes just to submit an invoice," explains Micheala. "Now, it's done in seconds."

Simpler workflows in the field

RAYN’s engineers have also seen the benefits. Conor Moloney, who manages the team, explains that Uptick has simplified their processes. The engineers can now easily access task histories, fill out forms, and complete certificates in no time. All while keeping everything organised.

"It’s made our lives so much easier," says Conor Moloney, Business Development Manager.

Same-day quotes, approved in the portal

RAYN has also improved the speed of their service quoting, since switching to Uptick. Now, quotes can be sent out the same day, which improves their service and communication with their customers.

"Customers can even approve quotes themselves in the portal," adds Conor. "It’s fantastic."

The client view

As Andrew Moloney, one of RAYN's clients, puts it: "Getting a notification that your fire maintenance is done is brilliant."

Andrew runs family-owned Hook & Ladder - a hospitality business in Limerick with 140 staff and 10 locations. Keeping up with fire safety requirements across all those sites used to be a challenge. Before RAYN switched to Uptick, they had to sift through filing cabinets or consult with several people, just to locate the compliance information he needed.

Now, everything is consolidated in one place, and Andrew receives real-time updates on the status of his fire safety maintenance.

Key Takeaway

RAYN's owner was reluctant to switch. Now the team has data they never had before, faster invoicing and same-day quotes.

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FAQs

What else do you
 need to know?

How long does it take to get started with Uptick?

The biggest factors determining the length of the onboarding process are:

  • The size of your team and their training requirements
  • The quality and ease of export of your data

Most companies can get up and running within 2 months.

What platforms and devices does Uptick work on?

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.

How does Uptick compare to other products?

Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.

Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.

How does Uptick protect and secure my data?

Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

How does Uptick pricing work?

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

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