"The best system on the market. We're more efficient now than ever before."

Mark Fisk
Fisk Group
Essex-based Fisk Group's reputation for quality and innovation has resulted in contracts with some of London's best-known institutions. We sat down with the team to hear why Uptick has been a game changer for them.
“Due to the benefits we’ve found with Uptick, it’s increased our productivity tenfold," says James Moughton, one of the company's Directors. "If you’re in the fire safety industry, then as far as we can see, it’s the best system on the market.”
“Uptick's customer support has been really, really good,” adds Director Mark Fisk. “Above expectations, to be quite honest. Everyone we’ve spoken to, from the onboarding manager to the chat system, has been absolutely spot on.”
Mark's father set up the business in the early ’80s. Since then, they've grown continuously, with lots of different contracts, but mainly in health and education.
“Going live with Uptick has been fantastic,” says Director Greg Linehan. “It’s been a big change from our old software system. The engineers are loving it, our customers are loving it. We’re getting data that we’ve never had. We see where we’re going right, where we’re going wrong, where we can improve. I’d say we’re more efficient now than we’ve ever been before.”
Fisk's engineers think Uptick is "a million times better" than their old system. But Ollie Mahoney, Project Supervisor, highlights one feature in particular: “When they finish early, they can look on the Uptick app and they’ve got tasks plotted on a map of the surrounding area. It’s a good visual tool for the engineers to say right, I can pick that up on my way home, which also helps the business earn more money."
As for Fisk's customers: “They like the look of the sheets. They like the traffic light system," says Greg. "And we’re finding now that we’re getting quotes accepted straight away, because it’s just easy to read. The reporting is easier, the portal’s easy to navigate. They’re loving it compared to the old system.”
Greg's advice to other businesses out there considering Uptick?
“100%, make the jump. Request a demo of the system. It’ll be the best decision you make for the business, for the engineers, for your customers.”
Key Takeaway
Uptick's made Fisk more productive than ever, with better data for the office, extra jobs for engineers, and clearer reports for customers.
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
























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