"We've doubled our clientele, due to being able to provide that level of transparency."

Adam Chomicki

D A Fire

Based in Crows Nest, NSW, Australia, D A Fire is a family-owned fire company that does design, supply, installation, service, maintenance and testing of fire protection systems. We sat down with the team to hear how Uptick has helped them grow.

Growing with Uptick

Before Uptick, D A Fire was on another software but they found they couldn't provide their customers with the right level of service when it comes to reporting. Having heard about Uptick from other companies in the industry, they decided to make the switch.

"We were using another product and couldn't really provide our clients with exactly what they wanted as far as paperwork's concerned," says Director Adam Chomicki. "I saw other larger style companies using Uptick, and I decided it would be better for us to grow with Uptick. Since implementing Uptick in 2020, we've doubled our clientele, and I think that's all due to being able to provide that level of transparency that clientele want."

One snapshot of every job

"Other systems in the past have been okay, but I find Uptick to be a lot smoother to use," says Senior Technician Andrew Radford.

Service Coordinator Anita Murarikar agrees: "It's very user friendly, and it gives one snapshot of any job. You can get live updates of what they're doing, which asset are they in, are they facing any issues."

Smoother between the field & the office

"I do believe it is easier to get quotes, because the customer can see what the defect is," says Senior Electrician Shaun Robieson. "It has definitely become a lot smoother, communication between us in the field and in the office."

Transparency at the asset level

"The reporting in Uptick is a vital aspect for us, especially the ability to give the client access to see what we have in the system on an asset level," says Service Manager Chetna Arora. "It really helps both us and the client, even the technicians."

For Adam, that visibility has paid off with customers: "The customer portal has helped with our overall customer satisfaction, with taking on a lot more work, and we're able to provide a more comprehensive report."

Adam's advice to other fire companies? "I definitely recommend Uptick and I have recommended it to other fire companies in the past."

Key Takeaway

Uptick's asset-level reporting gave D A Fire's clients greater transparency, helping the business double its customer base.

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FAQs

What else do you
 need to know?

How long does it take to get started with Uptick?

The biggest factors determining the length of the onboarding process are:

  • The size of your team and their training requirements
  • The quality and ease of export of your data

Most companies can get up and running within 2 months.

What platforms and devices does Uptick work on?

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.

How does Uptick compare to other products?

Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.

Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.

How does Uptick protect and secure my data?

Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

How does Uptick pricing work?

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

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