"From an ops point of view, it's a no-brainer. It's essential for us to have the right tools."

Matt Wood
Millwood Fire Safety Engineering
Millwood Fire Safety Engineering is an award-winning business, focusing on fire safety across London and the South East of England. They've consistently grown over their 30+ year history. We heard how they've been getting on with Uptick, and how it's helping them take their growth to the next level.
"From an ops point of view, it's a no-brainer," says Owner & CEO Matt Wood. "As we're growing, it's essential for us to have the right tools to do the job."
For Clare Wood, Owner & Director of Compliance, the value of Uptick is in the information now available to the team. "Having an up-to-date client management system, with all the different elements that we've never been able to manage correctly before: assets, client data, booking information," she explains. "Being able to manage that in a very hands-on and easy-to-get-to format is essential for us to be consistent, efficient in what we do, and take it to the next level."
"I really like using it from a quoting and servicing point of view," says Xavier Nivelles-Posschier, Sales & Marketing Manager. "I could be on the road. On a train. As long as I have signal, I can turn a quote around really quickly."
"Being introduced to Uptick was mind-blowing," for Montel Campbell, Purchasing Assistant. "Doing a stock take on the iPad, instead of writing it down on a piece of paper. Game changer."
And when Client Account Handler Chloe Stevenson initially saw the platform, the first thing she said was: "Previous companies I've worked for could benefit massively from having a system like it."
Millwood's office has also cut out the need for double entry. "If you have a standalone system which doesn't connect with your accounting system, then obviously it's double entry typing of everything, which is prone to errors," says Reshma Virahsawmy, Financial Controller. "But with Uptick, it's just pulled through, creating more time for concentrating on more important issues in the business."
The engineers particularly like having the ability to see what materials they'll need for their jobs ahead of time, as well as the timeline function on the Uptick app. "If I get to a job and someone's been there before me, and I don't know exactly what they've done, I can go back and look at their old report," says Josh Bone, Fire Safety & Electrical Systems Engineer.
Xavier sums it up: "Uptick is going to be a big part of our growth for the next 30 years."
Key Takeaway
Uptick's given Millwood the tools to keep growing the business, with quotes turned around on the road, no more double entry in the office, and client information at their fingertips.
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
























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