"What sold me on Uptick was the structure. A system designed for fire and security."

CJ Kesselman

ADL Fire and Security

Located in London, UK, ADL Fire and Security installs, maintains and services fire safety, smoke ventilation, and security systems.

ADL decided Uptick was the right choice for them because it allowed them to streamline their usage of different systems to just a single one, that was purpose-built for the industry.

"What sold me on Uptick was the structure," says Operations Manager CJ Kesselman. "You have a system designed for the fire and security industry, which provides you with full asset management of every site you have."

Everyone on the same page

Project Manager and Engineer Brent Jones remembers how it used to be: "With the previous systems, it was quite disjointed. There were multiple programs that needed to be dealt with to get the business of the day done," says Brent. "Now we've gone to Uptick, those have been reduced. We're on the one system, which gives us access to all the information that we need in one place."

"If an engineer calls up and says, 'I'm at so-and-so,' we can go straight into either the schedule or a task," explains Operations Manager Katie Jones. "The biggest impact that Uptick has had on ADL is having everybody working off of one system. It makes the whole company more efficient and improves our productivity."

Quicker in the office & the field

ADL's admin team now respond to clients quicker, as the turnaround time for sending out reports has more than halved.

"Before Uptick, I was spending a lot of time on admin jobs, and less liaising with the client," says Office Administrator Emma Maragui. "We'd probably send out reports within the week, and now we're sending them out within a couple of days, so we're able to follow up a lot quicker."

In the field, meanwhile, adding and servicing assets is a lot simpler with the Uptick mobile app. "The ability to add assets and just do a tick and approve as you go through, either adding or servicing them, has made the day-to-day operating simpler, easier, more effective," explains Brent.

Help when they needed it

ADL also had Uptick onboarding specialists helping them to move off their old system, migrate their data, and train the office staff and engineers. This made the process of switching more manageable for everyone.

"The Uptick support was absolutely incredible," says Katie. "The response time was fantastic, and just to be able to have not only Zooms, whenever it was needed, but to have the Uptick team on hand was great."

Key Takeaway

ADL now runs on one system built for the industry. Office and field stay in sync, and reports go out in under half the time.

11-50
UK
Fire & Security

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FAQs

What else do you
 need to know?

How long does it take to get started with Uptick?

The biggest factors determining the length of the onboarding process are:

  • The size of your team and their training requirements
  • The quality and ease of export of your data

Most companies can get up and running within 2 months.

What platforms and devices does Uptick work on?

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.

How does Uptick compare to other products?

Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.

Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.

How does Uptick protect and secure my data?

Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

How does Uptick pricing work?

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

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