"We looked at 20 companies. Uptick is head and shoulders above everything else."

Shaun Borthwick

Beacon Fire Protection

Located in Cumbria, in the UK, is Beacon Fire Protection, a fire and security business with over 80 years of experience, offering services ranging from installations to CCTV and fire safety training. Beacon switched onto Uptick after looking into nearly 20 other software platforms.

"I think we looked at 10, 15, maybe even 20 other similar companies to Uptick and none of them were anywhere near," says Shaun Borthwick, Director. "The app is much easier to use than the others, the dashboard, the customer portal, everything. It's head and shoulders above everything else."

From 3-day delays to reports in an hour

Before Uptick, Beacon had considerable operations delays, taking days to action invoices which would create mountains of paperwork. It would take up to three days for engineers to submit their work and even longer for the office to process it.

Since coming on board with Uptick, they have eliminated both paperwork and the thought of ever having to complete these processes manually - office staff have been able to create defect quotes and invoices, generate reports and dispatch to clients all within an hour of their engineers completing a job.

These operational efficiencies aren’t only surface-level improvements for Beacon - they’ve reported increased profits of 36% in the last 12 months.

Software that meets industry standards

Beacon believed in Uptick, due to their demonstrated experience and knowledge in the fire and security industry. We’ve worked hard alongside the team to ensure our built-in accredited reports and certificates meet industry standards. Beacon has taken advantage of all required reports for BAFE/NSI accreditations (the UK's main certifications for fire and security companies), streamlining workflows, and improving operations efficiencies.

Smarter routes and everything on hand

The scheduling feature has helped to improve the engineer's day-to-day planning, allowing users to have pre-determined routes for each job, improving calculated distances between sites, and ruling out the possibility of doubling back on themselves.

Beacon’s engineers have also been impressed with the Uptick mobile app. Real-time sync and the ability to work offline have helped the team optimise field productivity.

"It's so much easier than having a bit of paper I'm going to lose 500 times, explains Sean Fairhurst, Alarm Engineer. "I've got the information before being at a client. I can look through their job, see what kind of panel it is, what the code is, where it is, I've got it all there. It's just so much easier."

Growth across people, processes & tech

Since implementation, the team at Beacon have seen nothing but positive results and significant efficiency improvements; their team has grown by two engineers as their customer base exceeds 250+ new customers. The change involved people, processes, and technology - Uptick was able to provide a solution in all areas.

Key Takeaway

Beacon chose Uptick after testing nearly 20 platforms. Days of paperwork are gone, and profits rose 36% in 12 months.

More stories

View all
FAQs

What else do you
 need to know?

How long does it take to get started with Uptick?

The biggest factors determining the length of the onboarding process are:

  • The size of your team and their training requirements
  • The quality and ease of export of your data

Most companies can get up and running within 2 months.

What platforms and devices does Uptick work on?

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.

How does Uptick compare to other products?

Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.

Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.

How does Uptick protect and secure my data?

Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

How does Uptick pricing work?

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

‍

4.7 Star rating on

Based on 80+ verified customer reviews.