Interstate Fire Protection (IFP) has built its reputation on solving fire suppression challenges other companies can't figure out. What started as a specialist fire suppression business has grown into a full-service provider, now offering fire alarms, sprinklers, and complete life safety solutions, with a particular expertise in water mist systems delivered across the US and in select international markets.

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"Some of our biggest customers have even been like, 'Oh, that's fantastic. Our current company doesn't even give us access to our reporting.'"

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‍Growing fast, and outgrowing old systems

Four years ago, Interstate was running out of two offices. Since then, the business has grown, expanding its water mist specialty and adding two new service lines: a fire alarm division, followed more recently by a sprinkler division.

As the business grew, so did the need for consistency. With multiple service lines now running under one roof, the team wanted every inspection, every report, and every quote to look and feel the same, no matter which division produced it, along with better visibility into performance across the business.

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‍One platform, every department on board

For the Interstate team, Uptick wasn't a one-feature decision. It solved problems across the business at once.

Standardized reporting was a big win: no matter which service line a job comes from, the report looks the same.

"Having basically any report system that we inspect across any service line, you're going to see the same report."

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The quoting experience also made an immediate impression, both internally and with customers.

"The aesthetics and cleanliness of it is second to none."

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The Customer Portal gave Interstate's clients something many hadn't had before: direct, self-serve access to their own reports and documentation. Having a dedicated projects section within the CRM brought structure that hadn't existed before. And throughout implementation, the responsiveness of the Uptick team made the transition easier.

"Meeting with people from Uptick and saying, 'Here are our pain points,' and the quick responses that we got from everybody at Uptick, it's continued throughout the whole process."

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‍Clearer data meant better streamlined decisions

Since implementing Uptick, Interstate has gained a level of visibility into the business it didn't have before, particularly when it comes to reporting internally.

"The reporting, all day. The metrics, being able to show our board. They were just blown away."

The team now tracks metrics like profitability and technician performance on an ongoing basis, using that data to find opportunities to improve efficiency and margins.

"The technician performance dashboard, that's massive for profitability and looking at where we can utilize those numbers."

With consistent reporting, streamlined quoting, dedicated project management, and a professional customer experience, Uptick has become the platform supporting Interstate's continued growth, from the field to finance.

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