Courtney Dorrance

For Bighorn Fire Protection, a Denver-based fire protection company founded by Courtney Dorrance and Mike, choosing the right software early played a key role in building strong operational foundations. By adopting Uptick from day one, the team has been able to manage inspections, reporting, and field work efficiently, while staying focused on delivering high-quality fire protection and building strong customer relationships.

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“The software has really allowed us to handle multiple hats gracefully. I can do all the reports, get everything sent out, invoice, and not feel overwhelmed. It’s very intuitive and very easy to use.”

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Building a fire protection business with strong foundations

Both owners came into the business with hands-on industry experience. Mike previously worked as a sprinkler vendor foreman and sales manager, while Courtney started her career in fire alarms. That combined background gave them a deep understanding of both field work and operational demands.

From the start, their approach focused on hard work, consistency, and delivering reliable fire protection services. But as a new business, they also needed tools that would not create friction as they took on more work and responsibility.

Rather than retrofitting systems later, Bighorn Fire chose to implement modern software early, helping them manage inspections, reports, and compliance without adding unnecessary admin.

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Meeting modern challenges with intuitive software

As a growing fire protection company, Bighorn Fire needed a platform that could support inspections, reporting, and field work without feeling clunky or overwhelming.

After experiencing limitations with other software, including high costs and poor usability, Uptick stood out as a more practical and intuitive solution.

Using Uptick, the team can complete inspections, generate NFPA 25 ITM fire sprinkler reports, and manage field work efficiently, all within a single platform. This has allowed them to focus more on service delivery and less on manual processes.

“It’s very easy to use. Nothing feels confusing or overcomplicated, which makes a big difference when you’re juggling a lot as a small team.”

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One clear system for inspections, reporting, and field work

With Uptick, Bighorn Fire has consolidated key operational workflows into one platform, giving both office and field teams a clear view of jobs, reports, and compliance requirements.

This unified approach has helped them stay organised as they grow, while ensuring consistency and accuracy across inspections and customer reporting.

By reducing friction in day-to-day operations, Uptick supports the team in delivering reliable fire protection services and maintaining high standards across every job.

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Supporting growth, pride, and long-term vision

Since launching the business, Bighorn Fire has grown faster than initially expected. With Uptick supporting their operations, Courtney and Mike are focused on maintaining that momentum and exploring opportunities to expand into other parts of Colorado where quality fire protection services are needed.

For Courtney, the business represents more than growth alone. As a minority-owned company recognized by the Mountain Plains Minority Supplier Development Council, Bighorn Fire reflects a strong connection to family, heritage, and building something meaningful together.

“We’ve both grown up around family-owned businesses, and building our own together has been incredibly prideful. Our daughter sees how hard we work, and she’s proud of this company too.”

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Delivering results through efficient operations and strong service

With Uptick in place, Bighorn Fire Protection has built a solid operational foundation that supports efficiency, growth, and customer trust.

From managing inspections and reporting to supporting field teams, Uptick enables the business to operate confidently as it scales, while staying focused on what matters most: providing dependable fire protection and excellent service.

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