Wendy Galland

“Scheduling used to take hours, now it happens in seconds. After just a few jobs, our field teams are up to speed. Uptick’s intuitive interface makes implementation a breeze, even as we onboard hundreds of users across dozens of branches.”

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Thompson Fire, a growing leader in fire safety, recognized the urgent need to modernize their tools as they expanded. The rapid scaling of their team made it clear: their existing software simply couldn’t keep up. Faced with inefficiency, slow reporting, and a burdensome experience for both office staff and technicians, they went in search of a modern solution that would free up resources and streamline every process.

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Meeting modern challenges with flexible software

“As we grew and became a more serious company with fire protection, one of the biggest gaps was our software,” reflects a Thompson Fire manager. “The old system wasn’t built for the fire industry and made simple reporting, training, and daily technical work a painful process.”

Like many companies, Thompson Fire struggled with slow, outdated software. Training new GMs and technicians took too long. Making changes to the system was tedious - waiting sometimes years for requested updates. The friction in everyday operations held back both staff efficiency and customer service.
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Partnering with Uptick: Software designed to grow with you

Recognizing that their business needs would evolve day to day, Thompson Fire chose Uptick for its agility and dynamic approach.

“With Uptick, we finally have a platform where we can request new features and see them implemented within weeks - not years! That responsiveness makes all the difference as our business keeps changing,” says the Thompson team.

Uptick’s flexibility has enabled them to quickly roll out new capabilities, ensuring they always have the tools they need, when they need them.

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One powerful view for everyone

By consolidating fire and safety records into Uptick’s platform, Thompson Fire is able to offer one unified view to their office staff, technicians, and customers.

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Delivering results: Efficiency, growth, and a better customer experience

With rapid scheduling, easy management of thousands of customers, and clear reporting tools, Thompson Fire’s office staff now spends more time focusing on customers - not wrestling with technology. The ability to make mass changes quickly and the portal’s invoice delivery system have transformed both internal processes and client communications.

“Our biggest challenge- migrating data from old systems - became manageable thanks to Uptick’s support. The real payoff is that our team and our customers both reap the benefits every day.”

For Thompson Fire, Uptick delivers value that justifies the investment - providing tools that save time, support growth and deliver a better experience for customers and employees alike.