Josh Miller

Mountain View Fire Safety is a full-service fire protection company based in Colorado. Locally owned and operated, the team provides a wide range of services, including the inspection, maintenance, and servicing of fire extinguishers, pre-engineered suppression systems, backflow devices, fire alarms, fire sprinklers, and commercial exhaust hood cleaning.

As the company grew, so did the operational demands on their team. Scheduling, reporting, and deficiency quoting had become increasingly time-consuming, inefficient, and prone to human error. Mountain View Fire Safety needed a smarter, more scalable way to manage inspections and serve customers without adding operational overhead.

Why Mountain View Fire Safety chose Uptick

When Josh Miller, owner of Mountain View Fire Safety, began looking at software options, he’d already tested several platforms that failed to meet the company’s specific needs.

“My first impressions of Uptick were positive, yet I was a little sceptical,” said Josh, “because in the past I've looked at several different other fire protection softwares, but they really seem to lack in a lot of different areas that I felt were very important. 

“But the more I explored Uptick, the more I was impressed. It was clear that Uptick is really in tune with the unique areas of the fire protection industry.”

Uptick's scheduling and reporting automation features were immediate standouts. The platform offered flexibility and control, along with a user-friendly interface that helped Josh’s team streamline day-to-day operations.

The impact on office staff and technicians

Uptick’s automation features allowed Mountain View’s office team to move away from manual, repetitive tasks.

• Automated scheduling and reporting reduced time spent on routine admin and helped prevent oversights.
• Fewer bottlenecks in day-to-day operations meant the business could continue growing without needing to scale admin resources at the same rate.

“The office staff benefits from more of a streamlined process that helps reduce some of their tedious day-to-day processes,” Josh explained. “As the company continues to grow, the versatility of Uptick will allow us to continue to grow with it.”

A better customer experience

Uptick also gave Mountain View Fire Safety a new way to engage with customers. The customer portal made it easy to share inspection results, quotes, and reminders directly with clients.

• Clients received instant access to inspection reports, quotes, and upcoming appointments.
• Technicians were prompted to follow up on deficiencies quickly, ensuring a faster turnaround for deficiency quotes from problem identification to resolution.

“We can get customers their quotes in a more timely manner… They’re not waiting on us [anymore],” says Josh.

Support and flexibility that make a difference

Beyond the software itself, Mountain View was impressed by the team behind Uptick.

“Everybody I’ve spoken to has been very helpful. They listen when there's something that the software doesn't necessarily do, [and they try to] produce that for us.” 

The flexibility of Uptick was another key reason for their decision. Reporting and workflows can be tailored to suit the unique demands of the fire protection industry.

“It's a big important aspect for us that we're not just stuck with one certain thing,” Josh said. “In fire protection, one size doesn't always fit all.” 

Why Uptick is Ideal for Small Fire Protection Businesses

Whether you’re a growing team or an established local provider, Uptick offers the tools and support that smaller businesses need to scale with confidence.

1. Built for the fire protection industry

Uptick is purpose-built for the fire protection sector, with features designed specifically for the unique requirements of fire alarm systems, extinguishers, sprinklers, suppression systems, and more.

2. Reduce admin without increasing headcount

By automating tasks like scheduling, reporting, and customer reminders, Uptick significantly cuts down on repetitive admin work. This means small teams can handle more jobs without needing to hire additional office staff.

3. Professionalize customer communication

With a dedicated customer portal, you can share inspection reports, upcoming appointments, and quotes quickly and professionally. Everything your clients need is at their fingertips, which reduces back-and-forth and improves service.

4. Scale without hitting operational bottlenecks

As your business grows, Uptick grows with you. You can onboard new technicians, add more customers, and take on larger jobs without worrying about breaking your existing workflows or overloading your admin team.

5. Personal support from a responsive team

Uptick’s support team listens to your needs and is quick to help. If there's something you need the platform to do, the team will work with you to find a solution or explore customization options.

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"I like the flexibility of Uptick, a lot of different things that you can do inside of it that you can't do inside of other softwares. A lot of flexibility with the reporting, things like that. It's a big important aspect for us is we're not just stuck with one certain thing. It's not, because in fire protection, one size doesn't always fit all."

Josh Miller, Owner

Learn more about Mountain View Fire Safety here.