Carl Roth

For Saguaro Fire Protection, an Arizona-based fire protection company founded in 2022, planning for growth meant rethinking how inspections, records, and repairs were managed. As reporting requirements increased and operations became more complex, the team needed a system that could support scale without losing control of day-to-day work.

By adopting Uptick, Saguaro Fire has begun bringing inspections, deficiencies, estimates, and invoicing into a single platform, creating a stronger operational foundation while adapting to growing compliance demands.

“We really like having everything in one place. From inspections to estimates to invoicing, the flow from one to the next is pretty nice.”

Planning for growth with the right foundations

Saguaro Fire Protection specializes in fire sprinkler installation, inspection, and repair, alongside fire alarms, extinguishers, and backflow testing. With a small but growing team of field technicians and office staff, the business was managing operations across multiple tools.

Day-to-day work relied heavily on Google Drive, editable PDFs, and shared calendars. While familiar and easy to use, this setup made it difficult to keep information fully connected as the business looked ahead.

“We were just trying to plan for the future. If we were going to grow, this wasn’t going to scale.”

Rather than waiting for systems to reach a breaking point, the team decided to make a change early.

Choosing a platform that could adapt with the business

When evaluating software, Saguaro Fire reviewed several platforms. Uptick stood out not only for its functionality, but for its willingness to work with the business as needs evolved.

“They were open to working with us and helping make things fit how we operate, instead of saying this is how it is.”

That flexibility mattered for a company balancing inspections, repairs, installs, and increasing reporting requirements across multiple jurisdictions.

Bringing inspections, repairs, and records into one system

Rolling out Uptick required an upfront investment of time, particularly when setting up properties, assets, and historical data. Field technicians initially felt the impact as more information was captured on site.

“It was pretty rough at the beginning. There’s a lot more work putting all the data in.”

Over time, that effort reduced repeated data entry and created a consistent record for each property.

“Now that it’s in there, they don’t have to put it in ever again.”

As field adoption improved, the office team also began to see the benefits through more complete and reliable information coming in from jobs.

Clear records and fewer wasted site visits

One of the biggest improvements has been record keeping, particularly around photos and inspection history.

Before and after images are now stored alongside inspection results and repair records, giving customers clearer visibility and office teams easier access to information.

“The customers really like that.”

Internally, this has reduced time lost searching for details or returning to sites to recover missing information.

“We’re not asking, ‘what happened to this?’ or going back to the job site two or three more times. Everything is right there.”

Connected workflows from inspection to invoice

Uptick has also helped connect workflows that were previously fragmented.

From completing an inspection and identifying a deficiency, to creating an estimate, assigning work, and generating an invoice, the entire process now lives within one system.

“The flow from one to the next is pretty nice.”

While speed gains are still developing as the team becomes more familiar with the platform, avoiding lost information has already helped prevent wasted time and unnecessary trips.

Supporting compliance as reporting requirements increase

Across Arizona, inspection reporting requirements have expanded significantly. Where only one city once required reports to be submitted, most now do, often with strict timelines and enforcement.

“When reports go to the city, they have 90 days to fix it. If they don’t, the city shuts them down.”

This shift has changed conversations with property owners and strengthened accountability around fire protection maintenance.

“It gives us a stronger leg to stand on to make sure the equipment is getting taken care of.”

Working closely with Uptick

Saguaro Fire makes extensive use of Uptick and regularly works with the support team to refine workflows and integrations.

“We have lots of questions, and they’re always helpful.”

While some areas, including integrations, are still being worked through, the ongoing collaboration has been a key part of the experience.

“They’re always willing to help try and make things better.”

Building toward a scalable future

Saguaro Fire Protection is still early in its Uptick journey, but the foundation is taking shape. Records are centralized, workflows are more connected, and the business is better prepared to manage growth and increasing compliance requirements.

With Uptick supporting inspections, reporting, and repair workflows, Saguaro Fire is focused on continuing to improve operations while delivering reliable fire protection services across Arizona.