Why Lantern Fire & Security Uses Uptick’s Job Management Software to Drive Nationwide Efficiency

Lantern Fire & Security has grown into a powerhouse in the UK’s fire and security sector, now operating with a team of over 70 staff and servicing clients from the top of Scotland to the southern coast of England. Managing such scale comes with complexity—something they’ve tackled head-on with Uptick's fire and security software.

From simplifying scheduling to streamlining invoicing, Uptick’s job management software has become an integral part of Lantern’s operations. Here’s how it’s helping them stay ahead of the curve and why they consider it their “Bible.”

Managing a Growing Business with Confidence

As Lantern’s Head of Operations, Rob Jones knew they needed more than just another generic job management software tool.

“The business was growing. We needed a system that would work for us—give us more information to make better decisions, track what people are doing, see where the money’s being made, and manage stock and quotes. Uptick wraps all of that into one system and grows with us.”

Rob Jones, Head of Operations at Lantern Fire and Security.

That scalability has been key. As their team expanded and job volumes increased, they needed a job management software that could centralise operations without adding more admin pressure.

One Platform for Everything

Lantern’s Office Manager, Sophie Easterby, had used multiple platforms at previous companies—and knew the chaos it can cause.

“With other systems, if one thing goes down, everything grinds to a halt. With Uptick, we don’t have that problem. It’s the full package.”

Sophie Easterby, Office Manager at Lantern Fire and Security.

Lantern uses Uptick for everything: scheduling jobs, generating and sending reports, invoicing, processing timesheets, handling purchase orders, and even tracking engineer time. According to Sophie:

“You press a button, and the report’s off to the client. The same goes for invoicing. It’s saved us huge amounts of admin time.”

Sophie Easterby, Office Manager at Lantern Fire and Security.

Doing More With Less

Thanks to Uptick’s smart scheduling features, Lantern has been able to improve their operations significantly.

“We’ve gone from multiple staff scheduling engineers to just one person. We’re now booking jobs three to four months in advance—something we never could do before.”

Rob Jones, Head of Operations at Lantern Fire and Security.

This operational clarity and foresight is a direct result of having the right fire and security software that adapts to real-world workflows.

Helping Field Teams Work Smarter

Bernie Mead, once an engineer and now Lantern’s Procurement Surpervisor, emphasised how Uptick simplifies life in the field from job to job.

“It makes everything quicker. You log the asset, do the job, sign it off, and move to the next one. Everything’s tracked. When you’ve got multiple jobs or emergency callouts, that speed and ease is vital.”

Bernie Mead, Procurement Supervisor at Lantern Fire and Security.

Uptick's fire safety management software keeps the office and field teams in sync, ensuring nothing falls through the cracks.

Real-Time Reporting That Drives Strategy

Lantern doesn’t just use Uptick to manage day-to-day operations—they use it to shape the future of the business.

“The reports around KPIs and performance are invaluable. We track metrics for our BAFE and NSI accreditations in real time. That lets us make decisions daily—on staffing, performance, financials—so we’re always optimising.”

Rob Jones, Head of Operations at Lantern Fire and Security.

Being able to drill down into data in real time helps them prioritise areas that need improvement while focusing resources where they’re making the most impact.

Built for Fire & Security Professionals

After 15 years in the fire and security industry, Sophie has seen her fair share of CRM systems. Uptick stands out.

“It’s seamless. We’ve never had this level of support from any other CRM provider. It’s clearly been designed by people who understand this industry, and that shows in how smoothly everything flows.”

Sophie Easterby, Office Manager at Lantern Fire and Security.

Ready to see what Uptick can do for your business?

If you’re looking for a smarter way to run your fire and security operations, it’s time to take a closer look at Uptick.

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