James Gregg

Oxfordshire-based Pyrotec Systems has been protecting buildings since 1979. They cover everything from fire alarms to door access control, and their clients include Oxford’s iconic colleges, NHS trusts, and major commercial contracts across southern England.

Business was good. But legacy software was holding them back.

“We were using another software” says Dec Watson, Lead Engineer. “There was a lot of back-and-forth with the office just to find out where you were meant to be, and the information was always limited.”

Pyrotec needed a better way to run their growing business. One that could keep up with demand, reduce admin, and give both the office and engineers the full picture.

Getting quotes out faster. And turning them around even quicker.

Once Pyrotec rolled out Uptick, things changed fast.

Jobs are now dispatched with all the context engineers need — photos, site contact details, maps, and scope of works — all in one place. That’s a big win for the team in the field.

“Everything’s just on the one page now,” says Dec Watson. “It makes planning your day simple.”

The office team felt it too.

“It used to take about an hour to do one quote,” says Amy Ricketts, who manages Pyrotec’s sales. “Now it takes five minutes. I can get so much more done.”

Compliance that’s easier to prove — and harder to ignore

Uptick’s asset-based reporting gives Pyrotec a powerful way to show clients what’s required and why.

“Our old reports were just tick boxes,” says James Gregg, Director. “Now we’ve got traffic light reports with photos, clear explanations, and British Standards references. If something’s red, it stands out — the client knows they need to act.”

As a result, demand for their services has surged.

“We had to work hard to keep up with the quotes at first,” James adds. “But the real shift is that this year has been our best-performing financial year ever. Uptick definitely helped us manage that growth.”

From two-hour callouts to under one hour — consistently

Callout times have improved across the board.

“We used to average nearly two hours,” says Justyn Soames, Director. “Now we’re under an hour. That’s down to the automation. Once the call’s logged in Uptick, it’s pushed straight to the engineer’s phone as a task.”

Engineers now use Uptick to plan their day, picking up jobs en route and staying on top of their workload with minimal fuss.

“It’s not the cheapest — and that’s a good thing.”

For Pyrotec, the value has been clear.

“We’d recommend Uptick without hesitation,” says James Gregg. “The support is great, the product is solid, and we can see how it’ll keep helping us grow. It’s not the cheapest option — but you get what you pay for. It’s a brilliant piece of software.”