Scott Chapman

Scope Fire & Security was founded on two values: total trust and total protection. Over five years, those values have supported steady growth, a loyal customer base, and an expanding electrical division.

After implementing Uptick, Scope surpassed £2 million in annual sales.

When asked about the impact, Managing Director Scott Chapman shared a clear result:
“This financial year alone, we’ve grown. We’ve surpassed £2 million in sales. We’ve gone by another three, four hundred thousand pounds. So it’s supported our growth.”

Scope adopted Uptick to gain real-time visibility, improve reporting, and keep the team connected as the business scaled. One year on, the results speak for themselves.

Visibility across the business

Before Uptick, Scope’s engineers and office teams used separate systems. There was limited reporting and no shared view of performance.

“Uptick has made our team’s lives so much easier,” says Adam Chapman, Service Manager. “From different aspects of the department to planning efficiency. We can see where the engineers are. We can see updates in real time. We can manage the stock a lot better.”

Sales Manager Dominic Jones says the change is clear.

“The system we used to use was quite basic,” says Dominic. “There was not really any insight or reporting. The engineers used something completely different. Now, the Uptick system allows everything to be in one place at one time for everybody.”

Scope’s teams now plan better, act faster, and work from the same source of truth.

“It makes everything quicker and slicker,” says Dominic. “Complete visibility for everybody.”

Smarter tools for engineers

For engineers in the field, Uptick reduces delays and makes job information easy to access.

“We only got to see what we’d done on the day,” says Anwar, Lead Engineer. “If we did a follow-up where an engineer had attended previously, we never knew what they did. We had to ring the office, speak to the engineer, and get the information.”

Now, that extra step is gone.

“You go into the app, check the report, and see the history. Then you know where you are with the job, and you can crack on,” says Anwar.

Scope’s engineers are better equipped, with the information they need to move from one job to the next without delay.

Stronger service through better reporting

Scope’s service model includes full maintenance coverage and a client portal powered by Uptick.

“We’ve got the total maintenance cover now,” says Scott. “Within that, you get the portal. You can see all the information. You can download all your documents. You can see when we’ve been on site, what assets might not be functioning and why. You can see any quotes that are linked off the back of that.”

Each job is reported at the asset level. Engineers log results, record comments, and take photos.

“With Uptick, you’re passing singular assets,” says Scott. “You’re proving that the engineer’s been to the asset. He’s recorded a result. He’s took a photo.”

This helps Scope provide more accurate service records and track compliance over time.

“When the engineer goes back six months later on a fire alarm system, he knows exactly what 50% he’s got left to complete the year,” says Scott. “You can prove pretty much 100% compliance.”

Flexible tools that suit the team

Uptick supports the different ways Scope’s people like to work.

“Uptick is more user-friendly,” says Service Coordinator Lucy Donovan. “It’s bright. It’s colourful. Everything’s where you need it. I can personalise it to my custom needs, and everyone else can set it up how they want. It makes the day-to-day working so much more easy.”

With better access to data and streamlined systems, Scope Fire & Security continues to grow with clarity and control.