Uptick Fire
See why over 2,000 fire protection technicians choose Uptick.
Supercharge your fire protection business. With built-in standards, backed by a team of industry experts, Uptick Fire gives tools you need to streamline your workflows, improve compliance, and grow your business.
Simplified Office
Get better insight into inefficiencies and profitability and evolve the way your office staff operate. Work smarter, not harder with automated workflows and simplified processes.
Learn how Uptick simplifies your office operationsMobile Technicians
With in-built Australian Safety Standards technicians have everything they need to get the job done efficiently, right in the palm of their hand.
Learn how Uptick empowers your mobile techs for faster service deliveryConnected Customers
Meet the changing demands of your customers. Instil confidence and providing the ultimate level of transparency with a customer portal they will actually use.
Learn how Uptick delights your customersFlexible office software to optimise your fire protection business
"Uptick has become part of our day to day life, it made a huge difference in helping us remove productivity roadblocks and frustrations, and it has given us the tools that we need to successfully collaborate with field staff."
Powerful scheduling
Increase technician billable hours and reduce downtime using smart scheduling. Schedule by location, skills or tools required.
Fast, automatic defect quoting
Quickly convert defects into custom photo-rich quotes. Track conversion rates, send automatic reminders and get approvals via email or an online link.
Routine maintenance
With built-in programme maintenance frequencies from AS1851 you can quickly set up new sites and manage your workload to ensure your work is completed in-tolerance.
Asset management & life cycle reporting
Manage all your critical asset information in one place. Built-in fields to meet the requirements of AS1851 for all major asset types, and unlimited customised fields, you can manage your customer assets and track major servicing / post-annual servicing requirements and even prepare 30-year budgets for your customers.
Business insights for managers
Make data-driven decisions with real-time insight into job activity and business performance whenever you need it. Report on profitability across individual contracts, clients, tasks, sites and service divisions.
The easiest-to-use app for fire technicians
"When I first started using the software it was a little daunting as I always used pen and paper but a few weeks in I was amazed how easy it made my daily workload. My overall experience with uptick has been excellent."
Comprehensive asset records
Increase efficiency and allow fire technicians to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips.
On-the-go quoting & purchase orders
Allow your technicians to create purchase orders, new tasks and draft defect quotes from the field. Easily add images, products and notes - syncing automatically with the office.
Ditch the paper with Digital Logbooks
With in-built Australian Safety Standards AS1851 - 2012, Digital Logbooks make routine services a breeze. Technicians know exactly what to report on and a digital copy is left on-site for relevant authorities to easily access via a QR code.
Save time with geospatial mapping
Reduce the time spent looking for assets with floorplans and geospatial mapping. Locate assets like fire extinguishers and emergency lights throughout entire buildings, across multiple floors quickly or add new assets to the plan for future inspections.
Increase customer satisfaction and keep them in the loop.
"We have live reporting, we have live quoting, we have automatic updates of the system, the client is able to log on and check that information - sometimes even before the guy has left site."
A customer portal that your customers will actually use
Your customers can view their upcoming servicing, approve quotes and download invoices and service history in a single easy to use dashboard. Complete with beautiful interactive analytics, insights and high-res photos.
Provide ultimate transparency
Increased trust means increased revenue. The customer portal allows your customers to see their planned maintenance and empowers you to self-report on tolerance and completion status.
A floorplan speaks 1000 words
Don't just give your customers a list of assets - blow your customers away with interactive floorplans allowing them to visualise test results and understand defects.
Become the supplier your customers can't do without
Show your customer where they are spending money. Uptick's customer portal allows your customers to see analysis of spend by month broken out by asset type or task category.
You can even generate 30-year maintenance plan budgets, allowing your customer to plan for extended servicing or asset end-of-life. This means no surprises and more approvals.
Features to drive business growth
Forms & Risk Management
Quickly meet site-specific requirements with automated forms built into workflows.
Learn morePurchase Orders
Ordering materials, sub-contracting labour, and tracking purchases has never been easier.
Learn moreBuilt-in Standards
Take the guesswork out of your operations and ensure you’re meeting legislative safety standards.
Learn moreProgrammed Maintenance
Plan ahead with automated service routines and programmed maintenance.
Learn moreProject Management
Stop letting tasks slip through the cracks, deliver projects on time and on budget.
Learn moreTimesheets & productivity
Track billable hours and get a comprehensive overview of time spent completing a task.
Learn moreManagement Reporting
Easily measure contract performance, tech performance, customer SLAs and profitability.
Learn moreSubcontractor & Trades Management
Assigning and reporting on jobs to Subcontractors has never been easier.
Learn moreGeospatial Floorplans
Reduce the time spent looking for assets with floorplans and geospatial mapping.
Learn moreRemote Monitoring
Don’t wait for preventative maintenance inspections; get notified as soon as there is an issue.
Learn more
Simple per-user pricing for every business
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Light
Perfect for small business looking for the right software to get started.
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Standard
Medium-sized businesses looking to upgrade their current software.
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Enterprise
Enterprise businesses looking to get ahead with the most powerful system on the market.
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Head count
The number of full-time employees in your business.
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All our amazing features
Everything you need to grow your business and delight your customers.
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Dedicated onboarding manager
You'll have an Uptick expert dedicated to getting you up and running.
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Amazing support
Industry trained support people with unlimited tickets and phone support whenever you need it.
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Subcontractor portal
Free and unlimited access for subcontractors to easily complete work through your system.
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Customer portal
Free and unlimited access for your customers to our beautiful customer portal.
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Floor plans
Substantially decrease time and impress your customers with integrated asset floorplans.
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APIs
Want to integrate other software, build automations, or manipulate your data outside of Uptick? No problem, Uptick is fully API driven.
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Business intelligence
Analyze and visualise any part of your business with full business intelligence suite.
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Remote monitoring
Integrate with alarm panels or other IoT devices allowing you to proactively respond to faults.
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Single Sign On (SSO)
Integrate with your Active Directory (eg. ADFS, Okta) to provide a single secure login througout your organisation.
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Dedicated account manager
Dedicated industry-trained account manager working to continuously upskill you and your team.
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Enterprise SLAs
We'll guarantee 99.95% uptime or you'll get a refund.
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Pricing
Simple per-user pricing, based on number of active users per calendar month, with no lock-in contracts.
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Talk to us | Talk to us | Talk to us |
Thinking of making the switch? You'll have a dedicated onboarding manager to help you migrate your data, train your team, and configure your system the way you want it.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
Feel supported
With unlimited phone and email support from a dedicated, industry trained team - based in Australia, you can be confident that your staff aren't offline when it matters.
Grow your business
With comprehensive analytics and robust reporting, you can make data-driven decisions and grow your business with confidence.
Increase productivity
Reduce downtime in the field, stop double-handling information and cut down on unnecessary back-office paperwork and administration.
Measure and improve
Track important KPIs, set targets and improve your business operations by understanding them.
Impress your customers
Exceed service expectations and provide the ultimate level of transparency by giving your customers access to a real-time customer portal.
Work remotely
Work smarter, not harder. Manage your workforce, keep an eye on projects and track your finances from anywhere, anytime on mobile or desktop.
Bend and flex
Not every business is the same. Uptick offers complete flexibility and customisation no matter how unique your workflows are.
Sleep easy
Uptick is built on a modern, robust infrastructure. With bank-grade security and near-zero downtime, you can rely on Uptick.