Uptick vs FireMate

Looking for an alternative to FireMate?

Make the switch from FireMate to Uptick and experience an increase in productivity with easy-to-use, customisable, cloud-based tools that your field technicians and office staff will thank you for, and your customers will rave about.

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Uptick vs FireMate

Uptick
FireMate
Fire industry specific
Built for the needs of the Australian fire protection industry.
Secure
Customer data encrypted (at rest and in transit), secure protocols used, and data protection policies in place.
The FireMate desktop software connects directly to their database, rather than a modern approach where data is secured through an API. This leaves your confidential customer data vulnerable to exposure or theft.
Interactive PDFs and unlimited photos
Customer reporting (programme maintenance reports, service reports, and defect quotes) can contain an unlimited number of photos, and PDFs are interactive allowing customers to click to see full size photos from their PDF.
FireMate cannot handle large quantities of photos, does not automatically flow photos from test to quote, and does not produce interactive PDFs.
Email integration
Integrate with your email provider (Outlook, Gmail, etc) to capture and inbound and outbound emails against a site, customer, or task.
Realtime syncing and work offline
Automatically sync changes from the technician to the office, and vice versa, without manual intervention and work in fully offline mode in basements or rural areas without coverage.
FireMate requires technicians to manually "sync" to push changes live, and does not allow technicians to work offline for long periods.
Fully in-the-cloud
Modern desktop software is exclusively delivered through your browser allowing high security and instant updates.
To use FireMate on your desktop you must install software and update it every time you open the program.
Subcontractor portal
Subcontractors can complete assigned tasks simply without installing software.
FireMate does not have a subcontractor portal: subcontractors must pay a license fee and install an app.
Customer portal
Customers can download reports, invoices and approve quotes through an online portal.
Floor plans
Save technician time on site with geospatial asset registers.
Firemate does not have floorplans or geospatial asset registers.
APIs
Fully documented APIs allow you to extend your platform, integrate third-party products, or build automations.
FireMate Desktop does not use an API, and FireMate does not publish a public API specification.
Custom data capture and forms
Unlimited custom fields against any piece of data, and build-your-own forms for customer specific risk assessments, site auditing, or custom data capture.
FireMate limits you to 6 custom fields on an asset, and does not have a form builder for custom forms for technicians or office staff.
BI suite
Extract, combine and visualise your data to create custom management reporting, with full drill down capability or emailed to you on a schedule.
FireMate does not offer a BI tool, you are limited to the built-in reports.
Projects, minor and major works
Keep track of projects, minor and major works through our Jobs module.
No lock-in contracts
Receive the first six months obligation free, cancel anytime without having to pay out your full contract.

Want to understand what your onboarding process looks like? You'll have a dedicated onboarding manager to help you migrate your data, train your team, and configure your system the way you want it.

The features you can expect when you make the switch from FireMate to Uptick.

Scheduling

Increase billable hours and reduce downtime using smart scheduling.

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Forms & Risk Management

Quickly meet site-specific requirements with automated forms built into workflows.

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Purchase Orders

Ordering materials, sub-contracting labour, and tracking purchases has never been easier.

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Built-in Standards

Take the guesswork out of your operations and ensure you’re meeting legislative safety standards.

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Programmed Maintenance

Plan ahead with automated service routines and programmed maintenance.

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Project Management

Stop letting tasks slip through the cracks, deliver projects on time and on budget.

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Timesheets & productivity

Track billable hours and get a comprehensive overview of time spent completing a task.

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Management Reporting

Easily measure contract performance, tech performance, customer SLAs and profitability.

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Subcontractor & Trades Management

Assigning and reporting on jobs to Subcontractors has never been easier.

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Geospatial Floorplans

Reduce the time spent looking for assets with floorplans and geospatial mapping.

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Customer Portal

Give your clients access to a customer portal they'll actually use.

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Remote Monitoring

Don’t wait for preventative maintenance inspections; get notified as soon as there is an issue.

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Grow your business and delight your customers with Uptick.

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