Uptick vs FireMate

Looking for an alternative to FireMate?

Make the switch from FireMate to Uptick and experience an increase in productivity with easy-to-use, customisable, cloud-based tools that your field technicians and office staff will thank you for, and your customers will rave about.

Book a demo

Uptick vs FireMate

	Uptick	FireMate
Fire industry specific Built for the needs of the Australian fire protection industry.
Secure Customer data encrypted (at rest and in transit), secure protocols used, and data protection policies in place.		The FireMate desktop software connects directly to their database, rather than a modern approach where data is secured through an API. This leaves your confidential customer data vulnerable to exposure or theft.
Interactive PDFs and unlimited photos Customer reporting (programme maintenance reports, service reports, and defect quotes) can contain an unlimited number of photos, and PDFs are interactive allowing customers to click to see full size photos from their PDF.		FireMate cannot handle large quantities of photos, does not automatically flow photos from test to quote, and does not produce interactive PDFs.
Email integration Integrate with your email provider (Outlook, Gmail, etc) to capture and inbound and outbound emails against a site, customer, or task.
Realtime syncing and work offline Automatically sync changes from the technician to the office, and vice versa, without manual intervention and work in fully offline mode in basements or rural areas without coverage.		FireMate requires technicians to manually "sync" to push changes live, and does not allow technicians to work offline for long periods.
Fully in-the-cloud Modern desktop software is exclusively delivered through your browser allowing high security and instant updates.		To use FireMate on your desktop you must install software and update it every time you open the program.
Subcontractor portal Subcontractors can complete assigned tasks simply without installing software.		FireMate does not have a subcontractor portal: subcontractors must pay a license fee and install an app.
Customer portal Customers can download reports, invoices and approve quotes through an online portal.
Floor plans Save technician time on site with geospatial asset registers.		Firemate does not have floorplans or geospatial asset registers.
APIs Fully documented APIs allow you to extend your platform, integrate third-party products, or build automations.		FireMate Desktop does not use an API, and FireMate does not publish a public API specification.
Custom data capture and forms Unlimited custom fields against any piece of data, and build-your-own forms for customer specific risk assessments, site auditing, or custom data capture.		FireMate limits you to 6 custom fields on an asset, and does not have a form builder for custom forms for technicians or office staff.
BI suite Extract, combine and visualise your data to create custom management reporting, with full drill down capability or emailed to you on a schedule.		FireMate does not offer a BI tool, you are limited to the built-in reports.
Projects, minor and major works Keep track of projects, minor and major works through our Jobs module.
No lock-in contracts Receive the first six months obligation free, cancel anytime without having to pay out your full contract.

Want to understand what your onboarding process looks like? You'll have a dedicated onboarding manager to help you migrate your data, train your team, and configure your system the way you want it.

Learn about our onboarding program See customer reviews Why choose Uptick?