Policies

Our policy library

Let's make buildings safer together

Customer support policy

See our commitment to supporting our customers make the most of Uptick products.

Last updated 1st January 2019.

Refer and save with Uptick

Earn discounts by referring customers to Uptick through our referral policy.

Last updated 1st August 2020.

Enterprise SLAs for big business

Large enterprises can request a customised Service Level Agreement which promises 99.95% uptime through an enterprise SLA policy.

Last updated 20th December 2020.

Data Protection Addendum (GDPR)

Data Protection Addendum (GDPR) for UK customers

Last updated 30th June 2021.

Keeping your data safe

The Privacy Policy deals with the protection of Your privacy and sets out how Uptick manages Personal Information, in relation to Our Site and Products.

Last updated 11th July 2021.

Product update policy

Understand how Uptick updates our products to provide customers with the best experience and the least hassle.

Last updated 30th June 2021.

Professional services policy

Understand the framework for how Uptick provides additional professional services on request.

Last updated 30th June 2021.

List of subprocessors (GPDR)

List of subprocessors (GPDR)

Last updated 31st July 2021.

Devices policy

Third-party device policy for laptops, desktops, and mobile devices to get the best Uptick experience.

Last updated 13th February 2021.