Onboarding made easy.
What to expect from the Uptick onboarding process.
With a dedicated onboarding manager to help you migrate your data, train your team, and configure your system the way you want it. Making the switch to Uptick - couldn't be easier.
Seamless & Secure Data Collection
Working with your nominated in-house Champion, your data integrity and security remains intact. Your assets, properties, clients and service history are imported in bulk.
Personalised System Configuration
Data is customised to your individual workflows and language, including standard routines, asset types and common remarks. Standard report templates are personalised and branded beautifully.
In-depth Office & Technician Training
Training videos and material are made available to assist with upskilling your team on Uptick's basics. Face-to-face (or virtual) training is then focused on your business and user needs.
With Uptick, you'll be up and running in three months.
Stage | Onboarding Process | Month |
Onboarding Handover |
| Handover date |
|---|---|---|
Data Collection |
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System Configuration |
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Training |
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|
Go-Live |
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Onboarding to support handover |
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Meet your onboarding team
Feel supported with an experienced, locally based team of industry experts.
Tess
Mad for a mid-twenty degree Melbourne day and a meme.
Brigette
Open to bribes resembling jars of peanut butter and blocks of chocolate.
Aleks
Mad for making the hottest, hot sauce while enjoying the heaviest, heavy metal.
Luke
Not only a fire industry expert, Luke also puts out fires for the Rural Fire Service.
Krystal
A die-hard Maroons fan and Queensland Dairy Queen!
Chelcie
Proof that Zinger Burgers will make you grow to 6ft tall.
Colin
Always with a frozen coke in hand, even in winter. Lucky he has a zillion Man Utd jerseys to keep him warm!
Jordan
Fancying himself an experienced Rhinologist, he has snapped his own broken nose back into place, twice!
Suzie
Claims to love all furry animals, despite her allergies and suspicious aversion to Raccoons...
Tee
Has learnt first-hand that you should not, in fact, withhold bananas from elephants. They will chase you.
Rach
Mad for movies and music and RuPaul's Drag Race on repeat.
Cat
Our resident WAG, Fyre Festival fanatic and GnT enthusiast.
Elyce
Crazy for cocktails, the coral reef and providing the weekly Support Team soundtrack.
Paige
Adventurous and crafty, Paige abseils and does embroidery - though generally not at the same time.
You'll be in good company
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"We were very good at our technical job, but we were falling short of communicating with our customers."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"Uptick for us is everything. It manages our whole business from one end to the other."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"Uptick provided a means for AESG to regain control."
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"