Uptick

See why over 5,000 fire protection specialists choose Uptick

Uptick's asset maintenance software gives you the tools you need to streamline your workflows, improve compliance, and grow your fire & security business.

Built for the Fire & Security industry

Uptick is the smarter way to manage and track your workforce from anywhere, anytime on mobile or desktop. Increase productivity with simple tools that your fire engineers and office staff will thank you for, and your customers will rave about.

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Office staff

Get better insight into inefficiencies and profitability and evolve the way your office staff operate. Work smarter, not harder with automated workflows and simplified processes.

Learn how Uptick simplifies your office operations
Field engineers

With in-built data capture based on localised legislative standards, engineers have everything they need to get the job done efficiently, right in the palm of their hand.

Learn how Uptick empowers your field staff for faster service delivery
Property owners

Meet the changing demands of your customers. Instil confidence and provide the ultimate level of transparency with a customer portal they will actually use.

Learn how Uptick delights your customers

Flexible office software to optimise your fire & security business

What a game-changer for our office

"Uptick has become part of our day to day life, it made a huge difference in helping us remove productivity roadblocks and frustrations, and it has given us the tools that we need to successfully collaborate with field staff."

Jennifer Darbyshire
Operations Support
Linkfire
Fast, automatic defect quoting

Quickly convert defects into custom photo and video-rich quotes. Track conversion rates, send automatic reminders and get approvals via email or an online link.

Routine programme maintenance

With built-in programme maintenance frequencies based on British standards, you can quickly set up new properties and manage your workload to ensure your work is completed in tolerance.

Asset management & life cycle reporting

Manage all your critical asset information in one place. Built-in reports based on the requirements of BAFE and NSI for all major asset types, and unlimited customised fields, mean you can manage your customer assets and track major servicing / post-annual servicing requirements and even prepare 30-year budgets for your customers.

Business insights for managers

Make data-driven decisions with real-time insight into job activity and business performance whenever you need it. Report on profitability across individual contracts, clients, tasks, properties and service divisions.

The easiest-to-use app for fire engineers

It's so much easier than having a bit of paper I'm going to lose 500 times

"I've got the information before being at a client. I can look through their job, see what kind of panel it is, what the code is, where it is, I've got it all there. It's just so much easier."

Sean Fairhurst
Alarm Engineer
Beacon Fire Protection
Comprehensive asset records

Increase efficiency and allow fire engineers to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips.

On-the-go quoting & purchase orders

Allow your engineers to create purchase orders, new tasks, and draft remedial quotes from the field. Easily add images, products and notes - syncing automatically with the office.

Ditch the paper with Digital Forms

With in-built data capture based on NSI and BAFE requirements, including fire alarms, CCTV, intruder alarms and more. Digital forms and certificates make routine services a breeze.

Save time with geospatial mapping

Reduce the time spent looking for assets with floorplans and geospatial mapping. Locate assets like fire extinguishers and emergency lights throughout entire buildings, across multiple floors quickly or add new assets to the plan for future inspections.

Increase customer satisfaction and keep them in the loop with the Uptick Customer Portal .

We're able to give customers more information than they've ever had before

"We have live reporting, we have live quoting, we have automatic updates of the system, the client is able to log on and check that information - sometimes even before the guy has left site."

Pryce Sprague
Director
Fire and Wire
A customer portal that your customers will actually use

Your customers can view their upcoming servicing, approve quotes and download invoices and service history in a single easy to use dashboard. Complete with beautiful interactive analytics, insights and high-res photos.

Provide ultimate transparency

Increased trust means increased revenue. The Uptick Customer Portal allows your customers to see their planned maintenance and empowers you to self-report on tolerance and completion status.

A floorplan speaks 1000 words

Don't just give your customers a list of assets - blow your customers away with interactive floorplans allowing them to visualise test results and understand defects.

Become the supplier your customers can't do without

Show your customer where they are spending money. Uptick's customer portal allows your customers to see analysis of spend by month broken out by asset type or task category. You can even generate 30-year maintenance plan budgets, allowing your customer to plan for extended servicing or asset end-of-life. This means no surprises and more approvals.

Features to drive business growth

Scheduling

Increase billable hours and reduce downtime using smart scheduling.

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Forms & Risk Management

Quickly meet site-specific requirements with automated forms built into workflows.

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Purchase Orders

Ordering materials, sub-contracting labour, and tracking purchases has never been easier.

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Built-in Standards

Take the guesswork out of your operations and ensure you're meeting legislative safety standards.

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Programmed Maintenance

Plan ahead with automated service routines and programmed maintenance.

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Project Management

Stop letting tasks slip through the cracks, deliver projects on time and on budget.

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Timesheets & productivity

Track billable hours and get a comprehensive overview of time spent completing a task.

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Management Reporting

Easily measure contract performance, tech performance, customer SLAs and profitability.

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Subcontractor & Trades Management

Assigning and reporting on jobs to Subcontractors has never been easier.

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Geospatial Floorplans

Reduce the time spent looking for assets with floorplans and geospatial mapping.

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Customer Portal

Give your clients access to a customer portal they'll actually use.

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Remote Monitoring

Don't wait for preventative maintenance inspections; get notified as soon as there is an issue.

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Simple per-user pricing for every business

Light
Perfect for small business looking for the right software to get started.
Standard
Medium-sized businesses looking to upgrade their current software.
Enterprise
Enterprise businesses looking to get ahead with the most powerful system on the market.
Head count
The number of full-time employees in your business.
1 - 55 - 5050+
All our amazing features
Everything you need to grow your business and delight your customers.
Dedicated onboarding manager
You'll have an Uptick expert dedicated to getting you up and running.
Amazing support
Industry trained support people with unlimited tickets and phone support whenever you need it.
Subcontractor portal
Free and unlimited access for subcontractors to easily complete work through your system.
Customer portal
Free and unlimited access for your customers to our beautiful customer portal.
Floor plans
Substantially decrease time and impress your customers with integrated asset floorplans.
APIs
Want to integrate other software, build automations, or manipulate your data outside of Uptick? No problem, Uptick is fully API driven.
Business intelligence
Analyze and visualise any part of your business with full business intelligence suite.
Additional costs apply
Remote monitoring
Integrate with alarm panels or other IoT devices allowing you to proactively respond to faults.
Additional costs apply
Single Sign On (SSO)
Integrate with your Active Directory (eg. ADFS, Okta) to provide a single secure login througout your organisation.
Additional costs apply
Dedicated account manager
Dedicated industry-trained account manager working to continuously upskill you and your team.
Enterprise SLAs
We'll guarantee 99.95% uptime or you'll get a refund.
Pricing
Simple per-user pricing, based on number of active users per calendar month, with no lock-in contracts.
Talk to usTalk to usTalk to us

Thinking of making the switch? We're experienced at successfully migrating data from other software providers including Firemate and Simpro, allowing us to make your transition as quickly as possible. You'll have a dedicated onboarding manager to help you migrate your data, train your team, and configure your system the way you want it.

Uptick is a member of The FPA UK
Uptick is a member of FIA UK
Uptick is a member of IFSM

You'll be in good company

adl fire engineer interview

"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."

Katie Jones
Operations Manager, ADL Fire and Security
beacon engineer repairing fire extinguisher on shop floor

"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"

John Borthwick
Managing Director, Beacon Fire Protection
tablet displaying a portal with management reporting screen

"We were very good at our technical job, but we were falling short of communicating with our customers."

Alistair Nicoll
CEO, LinkFire
linkfire ceo and engineer discussing upcoming tasks next to fire extinguisher on worktable

"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."

Alistair Nicoll
Founder and Managing Director, LinkFire
Graphic of globe with interconnected line overlay

"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."

Gary Marshall
General Manager, DEM Fire
crystal fire entrance with logo

"Uptick for us is everything. It manages our whole business from one end to the other."

Chris Osborne
Managing Director, Crystal Fire
Red fire extinguisher against cement pillar

"We were at a point where the operating system was holding us back, and it was time for a major change."

Tony Kline
CEO, KlineFire
Sky rise buildings with reflection in water

"Uptick provided a means for AESG to regain control."

Kim Rockman
CEO, AESG
gold-coast-fire-protection-thumbnail

"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"

Lavinia Horne
Co-Owner, Gold Coast Fire Protection
Feel supported

With unlimited phone and email support from a dedicated, industry trained team - based in your country, you can be confident that your staff aren't offline when it matters.

Grow your business

With comprehensive analytics and robust reporting, you can make data-driven decisions and grow your business with confidence.

Increase productivity

Reduce downtime in the field, stop double-handling information and cut down on unnecessary back-office paperwork and administration.

Measure and improve

Track important KPIs, set targets and improve your business operations by understanding them.

Impress your customers

Exceed service expectations and provide the ultimate level of transparency by giving your customers access to a real-time customer portal.

Work remotely

Work smarter, not harder. Manage your workforce, keep an eye on projects and track your finances from anywhere, anytime on mobile or desktop.

Bend and flex

Not every business is the same. Uptick offers complete flexibility and customisation no matter how unique your workflows are.

Sleep easy

Uptick is built on a modern, robust infrastructure. With bank-grade security and near-zero downtime, you can rely on Uptick.

Grow your business and delight your customers with Uptick.

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