Our amazing customers doing what they do best
Crystal Fire gives their customers more confidence
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Crystal Fire is a boutique fire company that looks after all aspects of annual fire safety statement management, testing, repairs, installations and fire protection equipment, across the industry.
Crystal Fire implemented Uptick on day one of business, and have seen ongoing results and rapid improvements ever since.
Uptick eliminated the need for office admin, allowing Crystal Fire to rapidly grow their business
Crystal Fire was instantly able to save money and invest in business growth by removing the need to hire office staff because every element of the business was run through Uptick.
“We implemented Uptick from day one. So when it was myself and just my business partner, it meant we didn’t have to have someone in the office. Everything could be run through Uptick." - Chris Osborne, Managing Director
Crystal Fire works smarter not harder through Uptick’s seamless workflow functionality
Uptick manages Crystal Fire’s assets and processes from start to finish, meaning the team can get the job done in a quarter of the time.
“We work smarter and not harder via everything being integrated. Uptick manages all our assets and all our processes from start to finish." - Chris Osborne, Managing Director
Best-in-class, easy to use interface that techs love to use
Technicians have easily adopted, and love to use, Uptick's best-in-class desktop interface and mobile app. Uptick gives technicians a snapshot of their jobs, making it a simple and efficient process.
“The Uptick interface is really easy to use. It’s really easy to understand both on the app and on the desktop version. It gives us a really clear picture of what quotes we’ve got, where the business is at, and the same applies for the app and the techs... Overall, it’s been a strong selling point to grow the business.” - Chris Osborne, Managing Director
Customers have ongoing confidence in Crystal Fire via the easy to use Customer Portal
“Customers that are really hands on, building managers that are really hands on love Uptick. They love to be able to log into the Customer Portal, see what’s going on and see what’s happening with their buildings. The building managers that aren’t hands on still love Uptick because the reports are simple and easy to read. They know they’re going to get them regularly.” - Chris Osborne, Managing Director
Crystal Fire customers have increased confidence in the process because they know Crystal Fire has a quality management system in place with accurate and transparent reporting. Customers are able to easily login to the Customer Portal and have the confidence that Uptick has the ability to capture any amount of assets, regardless of size.
Easy to read and transparent reporting that cuts out the middleman
“They can approve reports online and defect quotes online without having to ring the office. So it just makes the process really streamlined, takes a huge amount of stress away from me personally, as the business owner. But most of all, we know things are being reported and captured and done properly, again from start to finish, right through the whole process, right through to invoice.” - Chris Osborne, Managing Director
Ready to chat with us? Reach out to Uptick today.
You'll be in good company
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"We were very good at our technical job, but we were falling short of communicating with our customers."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"Uptick for us is everything. It manages our whole business from one end to the other."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"Uptick provided a means for AESG to regain control."
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"