Work at Uptick

Lead Product Designer

Posted 17th June 2022
Full time
3 Yarra St, Abbotsford VIC 3067
Head of Product

Uptick is seeking an experienced and adaptable Lead Product Designer to work alongside our Product Management team, where you’ll own and shape both the design principles and experience across the entire product platform.

In this role you will need to get deep with our customers and prospective customers, understanding their hopes, dreams, bugbears and delights.

You'll need to have a strong understanding of how design can solve complex problems for our users, and work within our engineering teams constraints. The ability to identify quick wins, focus areas that need deep thought and craft beautiful product experiences our users will enjoy.

What you'll need to do

To succeed in this role a candidate must be able to:

  • Work out what our customers need. The successful candidate needs to develop a deep understanding of the job to be done, and why it’s important, and be able to clearly communicate that to the product team. They will need to be hands-on with customers, using all the tools at their disposal to collect information (product metrics, sales calls, implementation calls, customer interviews).

  • Build an amazing experience. Be able to take a complex problem domain, and design a beautiful solution that doesn’t require a pilots license to use. They will need experience in the design tools, and ability to design from low level concepts to high fidelity design considering both UX & UI. We’re the premium product in the market, everything we do must reflect this.

  • Help the team execute. Work with the product team, and large development team, to successful execute against our shared vision. You must be a strong communicator, with an understanding of technology, development pace, etc

What you'll need to bring

To qualify for this role you'll need to:

  • 5+ years experience building SAAS B2B web and mobile experiences in agile product team

  • Leadership experience working with, directing and coaching other designers

  • Understand systems thinking beyond specific product experiences to entire platform experiences

  • Familiarity with scaling a product vs growing a product in context of start-up to scale-up

  • Flair: An eye for design consistency and quality

  • Agility: Just enough process to produce a great result

Who you'll need to be

We're looking for people who:

  • Endlessly curious. So they get to the heart of the issue. 

  • Adaptable to change. Able to ride through or drive change.

  • There for the team. At their best when working with other great people.

  • Loving the vibe: Plant and dog friendly.

Our values

Our culture begins with our values:

  • Care: We care enough to have the hard conversations and work to create an environment where our employees feel safe to challenge and be challenged.
  • Growth: We're all here to grow the business, and we do that by growing our people and customers.
  • Impact: We're changing an industry and we will have an outsize impact by making every day count.
Company background

Uptick is quickly becoming the global leader in field servicing for the building compliance niche. Having already conquered the Australian market, they are now growing in the UK, with sights set on North America and then the world.

Building compliance is an increasingly important part of maintaining the world's largest asset class - property - and Uptick's vision is to make the compliance of every building in the world visible in real time, disrupting a clunky and slow-moving industry while having an outsize positive impact on the world.

Uptick's core product, Uptick Workforce, helps companies manage their mobile workforce to perform legislatively required and often complex routine asset maintenance activities. Their product allows customers to uniquely identify every building and every piece of equipment in that building, creating opportunities for tie-ins to facility management, insurance underwriting, and local government or emergency services.

Uptick currently has 250+ customers and a 99% retention rate. Over 450,000+ buildings and nearly 10 million assets are maintained using Uptick's software every year. Their goal is to double in size in FY22/23, largely through international expansion into the NZ and UK markets.

The business recently received a significant investment round from Accel-KKR. This investment and partnership will enable Uptick to fuel their international expansion, grow their customer success capabilities and accelerate their ambitious product roadmap. This marks Uptick's fourth funding round - early investors include Australia investment firms such as Folklore Ventures and Equity Venture Partners.