Uptick Workforce

Measure everything, improve everything

Powerful management reporting allows you to track what's important and understand your business.

You get what you measure.

Uptick allows you to easily measure and visualise contract performance, tech performance, customer SLAs and profitability.

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Utilise in-built standards

In-built maintenance frequencies and tolerances from state-specific safety standards make it easy to track and report on compliance performance levels.

Customise your SLAs

Whether it be ‘on-site by’ or ‘completed by’ thresholds, you can specify the metrics that need to be met, to suit individual agreements.

Performance dashboards

Visualise your performance for top tier customers with dashboards to get a comprehensive performance overview detailing the service levels at which you are meeting, exceeding or under-delivering on and easily share this with your customers.

Technician performance

Easily drill down into technician performance or under-performance with the technician dashboard. You can view discrepencies between GPS start coordinates and site coordinates, or compare billing and defect identification rates.

Contract performance

Our powerful profitability tool lets you "pivot" to compare profitability against technician, customer, department, branch and more. Compare actuals vs estimates, and drill into contracts to see underperforming techs, quote estimators or line managers.

Feel supported

With unlimited phone and email support from a dedicated, industry trained team - based in Australia, you can be confident that your staff aren't offline when it matters.

Grow your business

With comprehensive analytics and robust reporting, you can make data-driven decisions and grow your business with confidence.

Increase productivity

Reduce downtime in the field, stop double-handling information and cut down on unnecessary back-office paperwork and administration.

Measure and improve

Track important KPIs, set targets and improve your business operations by understanding them.

Impress your customers

Exceed service expectations and provide the ultimate level of transparency by giving your customers access to a real-time customer portal.

Work remotely

Work smarter, not harder. Manage your workforce, keep an eye on projects and track your finances from anywhere, anytime on mobile or desktop.

Bend and flex

Not every business is the same. Uptick offers complete flexibility and customisation no matter how unique your workflows are.

Sleep easy

Uptick is built on a modern, robust infrastructure. With bank-grade security and near-zero downtime, you can rely on Uptick.

Grow your business and improve your compliance with Uptick.

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