Measure everything, improve everything
Powerful management reporting allows you to track what's important and understand your business.
Utilise in-built maintenance frequencies and tolerances
In-built maintenance frequencies and tolerances based on fire industry standards make it easy to track and report on compliance performance levels.
Customise your SLAs
Whether it be 'on-site by' or 'completed by' thresholds, you can specify the metrics that need to be met, to suit individual agreements.
Visualise your performance for customers with dashboards to get a comprehensive performance overview detailing the service levels you are meeting, exceeding, or under-delivering on - and easily share this with your customers.
Easily drill down into technician performance or under-performance with the technician dashboard. You can view discrepencies between GPS start coordinates and site coordinates, or compare billing and defect identification rates.
Our powerful profitability tool lets you 'pivot' to compare profitability against technician, customer, department, branch, and more. Compare actuals vs estimates, and drill into contracts to see underperforming team members, regardless if they're technicians, engineers, quote estimators, or line managers.
With unlimited phone and email support from a dedicated, industry trained team - based in your country, you can be confident that your staff aren't offline when it matters.
Grow your business
With comprehensive analytics and robust reporting, you can make data-driven decisions and grow your business with confidence.
Reduce downtime in the field, stop double-handling information and cut down on unnecessary back-office paperwork and administration.
Measure and improve
Track important KPIs, set targets and improve your business operations by understanding them.
Impress your customers
Exceed service expectations and provide the ultimate level of transparency by giving your customers access to a real-time customer portal.
Work smarter, not harder. Manage your workforce, keep an eye on projects and track your finances from anywhere, anytime on mobile or desktop.
Bend and flex
Not every business is the same. Uptick offers complete flexibility and customisation no matter how unique your workflows are.
Uptick is built on a modern, robust infrastructure. With bank-grade security and near-zero downtime, you can rely on Uptick.