Asset maintenance made easy
Supercharge your Mechanical Services asset maintenance business with Uptick Workforce, a sophisticated all-in-one platform. Uptick Workforce is asset and property centric and gives you access to all the tools you need to boost productivity, reduce unnecessary paperwork and grow your business.
Get better insight into inefficiencies and profitability and evolve the way your office staff operate. Work smarter, not harder with automated workflows and simplified processes.Learn how Uptick simplifies your office operations
With in-built DA-19 Standards, technicians have everything they need to get the job done efficiently, right in the palm of their hand.Learn how Uptick empowers your mobile techs for faster service delivery
Meet the changing demands of your customers. Instil confidence and provide the ultimate level of transparency with a customer portal they will actually use.Learn how Uptick will delight your customers
Powerful software for your office to optimise your mechanical services business
"Since starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks."
Increase technician billable hours and reduce downtime using smart scheduling. Schedule by location, skills or tools required.
Fast, automatic defect quoting
Quickly convert defects into custom photo-rich quotes. Track conversion rates, send automatic reminders and get approvals via email or an online link.
With built-in programme maintenance frequencies from Section 13 - AS1851,stay compliant and map your day to day work within each state-specific legislative standards. Set frequencies at an asset or property level and assign technicians accordingly.
Asset management & life cycle reporting
Manage all your critical asset information in one place. Built-in fields to meet the requirements of AS1851 for all major asset types, and unlimited customised fields, you can manage your customer assets and track major servicing / post-annual servicing requirements and even prepare 30-year budgets for your customers.
Business insights for managers
Make data-driven decisions with real-time insight into job activity and business performance whenever you need it. Report on profitability across individual contracts, clients, tasks, sites and service divisions.
The easiest-to-use app for mechanical technicians
"When I first started using the software it was a little daunting as I always used pen and paper but a few weeks in I was amazed how easy it made my daily workload. My overall experience with uptick has been excellent."
Comprehensive asset records
Increase efficiency and allow technicians to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips.
On-the-go quoting & purchase orders
Allow your technicians to create purchase orders, new tasks and draft defect quotes from the field. Easily add images, products and notes - syncing automatically with the office.
Ditch the paper with Digital Logbooks
With in-built Australian Safety Standards AS1851 - 2012, Digital Logbooks make routine services a breeze. Technicians know exactly what to report on and a digital copy is left on-site for relevant authorities to easily access via a QR code.
Save time with geospatial mapping
Reduce the time spent looking for assets with floorplans and geospatial mapping. Locate assets like fans, fire dampers and sump pits throughout entire buildings, across multiple floors quickly or add new assets to the plan for future inspections.
Track profitability and performance with Timesheets
Technicians can easily record the beginning and end of each job, with one click. Track billable hours and get a comprehensive overview of time spent completing a task; including performing, transit, revisits or picking up parts.
Increase customer satisfaction and keep them in the loop.
"We have live reporting, we have live quoting, we have automatic updates of the system, the client is able to log on and check that information - sometimes even before the guy has left site."
A customer portal that your customers will actually use
Your customers can view their upcoming servicing, approve quotes and download invoices and service history in a single easy to use dashboard. Complete with beautiful interactive analytics, insights and high-res photos.
Provide ultimate transparency
Increased trust means increased revenue. The customer portal allows your customers to see their planned maintenance and empowers you to self-report on tolerance and completion status.
A floorplan speaks 1000 words
Don't just give your customers a list of assets - blow your customers away with interactive floorplans allowing them to visualise test results and understand defects.
Become the supplier your customers can't do without
Show your customer where they are spending money. Uptick's customer portal allows your customers to see analysis of spend by month broken out by asset type or task category.
You can even generate 30-year maintenance plan budgets, allowing your customer to plan for extended servicing or asset end-of-life. This means no surprises and more approvals.
Features to drive business growth
Forms & Risk Management
Quickly meet site-specific requirements with automated forms built into workflows.Learn more
Ordering materials, sub-contracting labour, and tracking purchases has never been easier.Learn more
Take the guesswork out of your operations and ensure you’re meeting legislative safety standards.Learn more
Plan ahead with automated service routines and programmed maintenance.Learn more
Stop letting tasks slip through the cracks, deliver projects on time and on budget.Learn more
Timesheets & productivity
Track billable hours and get a comprehensive overview of time spent completing a task.Learn more
Easily measure contract performance, tech performance, customer SLAs and profitability.Learn more
Subcontractor & Trades Management
Assigning and reporting on jobs to Subcontractors has never been easier.Learn more
Reduce the time spent looking for assets with floorplans and geospatial mapping.Learn more