Uptick Workforce
Asset management and maintenance made easy
Supercharge your Mechanical Services asset maintenance business with Uptick Workforce, a sophisticated all-in-one platform. Uptick Workforce is asset and property centric and gives you access to all the tools you need to boost productivity, reduce unnecessary paperwork and grow your business.
Organised Office
Get better insight into inefficiencies and profitability and evolve the way your office staff operate. Work smarter, not harder with automated workflows and simplified processes.
Mobile Technicians
With in-built DA-19 Standards, technicians have everything they need, to get the job done efficiently, right in the palm of their hand.
Impressed Customers
Meet the changing demands of your customers. Instil confidence and providing the ultimate level of transparency with a customer portal they will actually use.
Powerful office software to optimise your mechanical services business
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Powerful scheduling
Increase technician billable hours and reduce downtime using smart scheduling. Schedule by location, skills or tools required.
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One-click service reporting
Save time and generate fully compliant, customisable service reports, yearly condition reports or re-occurring reports with a click of a button.
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Sales & defect quoting
Convert new business leads or defects into custom photo-rich quotes. Track conversion rates, send automatic reminders and get approvals via email or an online link.
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Routine maintenance
With built-in programme maintenance frequencies and tolerances from Section 13 - AS1851, stay compliant and map your day to day work within each state-specific legislative standards. Set frequencies at asset or property frequencies and assign technicians accordingly.
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Asset management & life cycle
Manage all your critical asset information in one place. With the ability to track asset condition, major services and annual servicing, you can easily prepare 30-year budgets for your customers.
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Business insights for managers
Make data-driven decisions with real-time insight into job activity and business performance whenever you need it. Report on profitability across individual contracts, clients, tasks, sites and divisions.
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Get paid faster
With a powerful accounting integration, you can save time, stop duplicate data entry, access client billing information and issue invoices with a click of a button.
The easy-to-use app for mechanical technicians
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Comprehensive asset records
Increase efficiency and allow fire technicians to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips.
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On-the-go quoting & purchase orders
Allow your technicians to create purchase orders, new tasks and draft defect quotes from the field. Easily add images, products and notes - syncing automatically with the office.
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Ditch the paper with digital logbooks
With in-built Australian Safety Standards AS1851 - 2012, Digital Logbooks make routine services a breeze. Technicians know exactly what to report on, and a digital copy is left on-site for relevant authorities to easily access via a QR code.
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Track profitability and performance with timesheets
Technicians can easily record the beginning and end of each job, with one click. Track billable hours and get a comprehensive overview of time spent completing a task; including performing, transit, revisits or picking up parts.
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Save time with geospatial mapping
Reduce the time spent looking for assets with floorplans and geospatial mapping. Locate assets like fans, fire dampers and sump pits throughout entire buildings, across multiple floors quickly or add new assets to the plan for future inspections.
Confident customers are satisfied customers
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A customer portal that your customers will actually use
Customers can view their upcoming appointments, quotes and invoices in one userfriendly dashboard. Complete with beautiful interactive analytics, insights and compliance reports.
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Provide ultimate transparency
Allow customers to see the current compliance status, latest service information or report a fault for any asset by simply scanning the Uptick bSECURE sticker with the camera of their smartphone.
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Customised communication templates
Utilise professional graphics-rich report and email templates that can be customised to include your branding, specific data fields and models. Easily ensure the information you are presenting, authentically represents your business and meets your standards.
Feel supported
With unlimited phone and email support from a dedicated, industry trained team - based in Australia, you can be confident that your staff aren't offline when it matters.
Grow your business
With comprehensive analytics and robust reporting, you can make data-driven decisions and grow your business with confidence.
Increase productivity
Reduce downtime in the field, stop double-handling information and cut down on unnecessary back-office paperwork and administration.
Measure and improve
Track important KPIs, set targets and improve your business operations by understanding them.
Impress your customers
Exceed service expectations and provide the ultimate level of transparency by giving your customers access to a real-time customer portal.
Work remotely
Work smarter, not harder. Manage your workforce, keep an eye on projects and track your finances from anywhere, anytime on mobile or desktop.
Bend and flex
Not every business is the same. Uptick offers complete flexibility and customisation no matter how unique your workflows are.
Sleep easy
Uptick is built on a modern, robust infrastructure. With bank-grade security and near-zero downtime, you can rely on Uptick.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."