Uptick Workforce

Make HVAC routine maintenance a breeze

Make your customers your biggest fans with Uptick Workforce, sophisticated software for the HVAC industry. Access the tools you need to boost productivity, reduce unnecessary paperwork and grow your business.

Real-time sync and increased profits.

Streamline your workforce and optimise maintenance, while reducing downtime and increasing profits with powerful cloud-based tools that will delight your customers.

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Job Management

Plan ahead with automated service routines and programmed maintenance that allows you to streamline your workflow, increase profit and increase productivity.

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Industry Specific

Our built-in features allow you to configure the DA19 and AS1851 Section 13 standards maintenance cycles, meaning you can spend more time winning business and less time onboarding customers.

Learn how Uptick makes asset maintenance easier than ever.
Asset Management

Combine all property and asset data on one platform. Easily access asset locations within each property, identify assets by type or by routine, review service history, imagery and even predict their lifecycle.

Learn how Uptick will delight your customers

Powerful software for your office to optimise your HVAC business

Things no longer slip through the cracks

"Since starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks."

Danielle
Service Coordinator
Capterra review
Powerful Scheduling

Increase technician billable hours and reduce downtime using smart scheduling. Schedule by location, skills or tools required.

Fast, automatic defect quoting

Quickly convert defects into custom photo-rich quotes. Track conversion rates, send automatic reminders and get approvals via email or an online link.

Routine maintenance

With built-in programme maintenance frequencies from Section 13 - AS1851,stay compliant and map your day to day work within each state-specific legislative standards. Set frequencies at an asset or property level and assign technicians accordingly.

Asset management & life cycle reporting

Manage all your critical asset information in one place. Built-in fields to meet the requirements of AS1851 Section 13 and DA-19 for all major asset types, and unlimited customised fields, you can manage your customer assets and track major servicing / post-annual servicing requirements and even prepare 30-year budgets for your customers.

Business insights for managers

Make data-driven decisions with real-time insight into job activity and business performance whenever you need it. Report on profitability across individual contracts, clients, tasks, sites and service divisions.

The easiest-to-use app for HVAC technicians

I was amazed how easy it made my daily workload

"When I first started using the software it was a little daunting as I always used pen and paper but a few weeks in I was amazed how easy it made my daily workload. My overall experience with uptick has been excellent."

Troy W
Technician
via Capterra
Comprehensive asset records

Increase efficiency and allow technicians to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips.

On-the-go quoting & purchase orders

Allow your technicians to create purchase orders, new tasks and draft defect quotes from the field. Easily add images, products and notes - syncing automatically with the office.

Save time with geospatial mapping

Reduce the time spent looking for assets with floorplans and geospatial mapping. Locate assets like fans, fire dampers and sump pits throughout entire buildings, across multiple floors quickly or add new assets to the plan for future inspections.

Track profitability and performance with Timesheets

Technicians can easily record the beginning and end of each job, with one click. Track billable hours and get a comprehensive overview of time spent completing a task; including performing, transit, revisits or picking up parts.

Increase customer satisfaction and keep them in the loop.

We're able to give customers more information than they've ever had before

"We have live reporting, we have live quoting, we have automatic updates of the system, the client is able to log on and check that information - sometimes even before the guy has left site."

Pryce Sprague
Director
Fire and Wire
A customer portal that your customers will actually use

Your customers can view their upcoming servicing, approve quotes and download invoices and service history in a single easy to use dashboard. Complete with beautiful interactive analytics, insights and high-res photos.

Provide ultimate transparency

Increased trust means increased revenue. The customer portal allows your customers to see their planned maintenance and empowers you to self-report on tolerance and completion status.

A floorplan speaks 1000 words

Don't just give your customers a list of assets - blow your customers away with interactive floorplans allowing them to visualise test results and understand defects.

Become the supplier your customers can't do without

Show your customer where they are spending money. Uptick's customer portal allows your customers to see analysis of spend by month broken out by asset type or task category.

You can even generate 30-year maintenance plan budgets, allowing your customer to plan for extended servicing or asset end-of-life. This means no surprises and more approvals.

Features to drive business growth

Scheduling

Increase billable hours and reduce downtime using smart scheduling.

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Forms & Risk Management

Quickly meet site-specific requirements with automated forms built into workflows.

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Purchase Orders

Ordering materials, sub-contracting labour, and tracking purchases has never been easier.

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Built-in Standards

Take the guesswork out of your operations and ensure you’re meeting legislative safety standards.

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Programmed Maintenance

Plan ahead with automated service routines and programmed maintenance.

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Project Management

Stop letting tasks slip through the cracks, deliver projects on time and on budget.

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Timesheets & productivity

Track billable hours and get a comprehensive overview of time spent completing a task.

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Management Reporting

Easily measure contract performance, tech performance, customer SLAs and profitability.

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Subcontractor & Trades Management

Assigning and reporting on jobs to Subcontractors has never been easier.

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Geospatial Floorplans

Reduce the time spent looking for assets with floorplans and geospatial mapping.

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Customer Portal

Give your clients access to a customer portal they'll actually use.

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Remote Monitoring

Don’t wait for preventative maintenance inspections; get notified as soon as there is an issue.

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