DEM Fire goes green while improving efficiency

With a strong commitment to asset management, fire compliance, premium solution design and system installation, DEM Fire is leading the way in the fire protection services industry.

To continue as an industry trailblazer, DEM Fire made the conscious decision to embrace advanced technology to achieve the best results.

DEM Fire not only implemented the Uptick solution, but has been a key driver in the development of the technology, as Uptick continues to develop our technology with customers and users in front of mind.

Uptick Co-Founder and CEO, Aidan Lister explains:

“DEM Fire was one of our very first customers – and because they are one of the biggest industry providers, they have had a lot of input into enterprise features. It’s helped us fine tune program functionality, our suite of tools for construction and installation projects, and features for tracking workforce management costs.”

A tailored implementation process

Launching over four years ago, the implementation process took a total of three months and was developed specially to DEM Fire’s unique needs and goals.

Uptick provided DEM Fire with a team of dedicated staff to configure the system, while training the office manager, technicians and other staff. During this time, data was migrated from existing software and systems.

Gary Marshall, General Manager, DEM Fire says:

“For DEM Fire, Uptick technology provides an agile and seamless management solution. It helps us oversee and link every aspect of our business for enhanced efficiency… and superior customer service.”

Becoming more efficient and committing to a greener future.

The Uptick Dashboard is not only innovative, but efficient.

Uptick provides a full mobility solution, where technicians are able to access the Uptick Dashboard via iPad the entire time they are on the road.

This flexibility allows technicians to prioritise workload and get jobs done, faster.Uptick’s standard interface collects data, and provides customers with consistent and accurate reports.

Uptick Co-Founder and CEO, Aidan Lister explains:

“We find transparency drives everything… it results in increased performance and each department can easily visualise where the techs are, and how each team is doing.”

Uptick’s Digital Workbook System has allowed DEM Fire to go green.

In an effort to work towards a greener solution, DEM Fire is committed to implementing an Uptick Digital Workbook System in the future, which will replace traditional workbooks which must be left on client sites.

Gary Marshall, General Manager, DEM Fire says:

"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."