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Frequently asked questions
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies choosing Uptick can get up and running within 2 months. We’ve prepared a detailed page on the Uptick onboarding process to give you an idea of what’s involved.
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, technicians can use either Apple or Android devices. Our app is available in the App store on Apple devices, and the Google Play store on Android devices.
Uptick is thriving in the Australian market - join hundreds of Australian businesses moving over from other products.
See why our product, support and onboarding make us the most popular alternative to Firemate and the perfect alternative to Simpro for Fire Protection companies in our detailed product comparison pages.
You can also read case studies in our resource library from businesses like yours that have recently moved over to Uptick.
Uptick takes data security seriously.
Our customers include some of the largest companies in Australia. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing. You can see our data security policy in our resource library.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% including scheduled maintenance. This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians.
If you’re a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
You can see pricing for Uptick Workforce (and Uptick Fire) on our pricing page.
We don’t do lock-in contracts, just a simple monthly fee based on the number of technicians and office staff you have using the system. You customer’s and subcontractor’s have unlimited access to the product for free.
If you’re worried about the pricing, book a 30 minute chat with one of our solutions consultants to see if you qualify for discounted pricing. We can also work with you to build a business case to establish if there’s a return on investment.
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
When you sign-up with Uptick you’ll tell us the number of desk and field licenses that you’ll need.
These limits are soft. You can add as many new desk and field accounts as you need throughout the month without needing to let Uptick know, or worrying that you’re over limit.
Licenses are per-head (rather than e.g. the number of concurrent users). Sharing accounts is not allowed (e.g. firstname.lastname@example.org) as it presents problems auditing usage. Accounts with no usage are excluded from licensing totals, and accounts with minimal usage automatically only count as a half-license.
Uptick does a regular “true up” and if you’re consistently using more licenses than you’ve purchased we’ll let you know your new monthly pricing adjust your invoice for the following month.