Product update policy

Uptick product update policy

Effective Date: 1st Jul 2021

1. Scope

This policy has been prepared to provide a clear understanding of how Uptick manages updates to its products, including the mobile app (Mobile App) available on Apple and Android devices to field technicians, the web application (Web App) available to office staff, customers and contractors, and ancillary services (Other Services) such as bSECURE and Logbooks. Updates may relate to the functionality, performance, availability or security of the products.

2. Web app

To provide customers with an continuously improving product Uptick will provide a Major Update to customers each and every month. This Major Update is typically deployed and made available to customers on the third Thursday of every month.

Changes are communicated by email one week before this update is deployed to all Uptick office users (Active users with a Desk license).

Other updates (each a Minor Update) are made from time to time as is required and are not communicated to customers.

3. Mobile app

To provide technicians with the best field servicing experience Uptick releases new updates to the Mobile app on both Apple iOS (via the Apple Store) and Android (via the Google Play Store) platforms.

Changes are communicated by email one week before this update is deployed to all Uptick field users (Active users with a Field license).

Updates are deployed to devices on a rolling basis: technicians will receive the update at varying times throughout the month as is typical for App Store apps.

Other updates (each a Minor Update) are made from time to time as is required and are not communicated to customers.

4. Other Services

Other services are updated from time-to-time as required.