Our amazing customers doing what they do best
D A Fire modernises their customer reporting and wins new business
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
Summary
Based in Crows Nest, NSW - D A Fire a fire company that does design, supply, installation, service, maintenance and testing of fire protection systems
Before Uptick, D A Fire was on another software but they found they that couldn't provide their customers with the right level of service when it comes to reporting. Having heard about Uptick from other companies in the industry, they decided to make the switch.
"I decided it would be better for us to grow with Uptick." - Adam Chomicki, Director Service Management
Since implementing, D A Fire has been able to transform their business - the changes having impacted almost every facet of their business
Enhance customer transparency by ensuring all relevant information are included in the reports and presented in a way they can understand
Speed up the turnaround time for administrative tasks, especially when dispatching quotes and reports to customers.
Improve communication and collaboration between the front office and staff members to enhance operational effectiveness and streamline workflows.
"The reporting in Uptick is a vital aspect for us, especially the ability to given the client access to see what we have in the system on an asset level" - Chetna Arora, Service Manager
The end result of all these incremental gains is a vastly improved customer experience, to the extent that D A Fire have taken on a lot more work and doubled their clientele.
"I definitely recommend Uptick and I have recommended it to other fire companies in the past" - Adam Chomicki, Director Service Management
The entire team at Uptick are absolutely thrilled to see what Adam and the team at D A Fire has been able to do in such a short span. We look forward to see how their journey continues to unfold
Ready to chat with us? Reach out to Uptick today.
You'll be in good company
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It's helped with our overall customer satisfaction"
"It’s helping us win new business. For us, it’s paid for itself already."
"A system that enables you to get to where you want to be is a great thing"
"We've grown by 50% in terms of winning new customers"
"Some of our staff are getting through one or two more jobs done a day. Just by reducing the paperwork."
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that"
"I like that all the assets are in one place; it's easy to see anything that's on site"
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"Uptick for us is everything. It manages our whole business from one end to the other."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"We were very good at our technical job, but we were falling short of communicating with our customers."
"Uptick provided a means for AESG to regain control."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"It's helped with our overall customer satisfaction"