Our amazing customers doing what they do best
AESG improves efficiency in the field by 70%
...using Uptick. A leading fire asset management software purpose-built for the fire protection industry.
In just 24 months after rolling out Uptick.
Substantially decreased time to invoice through peformance measurement and improvement.
Huge uplift in the number of tasks completed per day per technician.
AESG is a Building Safety Systems audit Company, managing approximately 8,000 buildings throughout Australia – mostly in Victoria.
For each property, AESG would send out an Auditor to inspect individual elements within the building, determine its compliance and then record the results on inspection forms. For many of the buildings the inspections took place once every 3 months on a strict timetable.
Those forms were then transferred manually into an Access database by a team of dedicated data entry clerks. Reports were manually compiled and individually sent to customers.
This inevitably created a storm of paperwork each month.
The sheer complexity and volume of forms, correspondence and reports meant that AESG was barely keeping its head above water. The nature of the business meant they have a duty of care to its clients; it had to be reliable and accurate.
AESG had reached a point where in order to grow, it had to take hold of its processes.
"Uptick provided a means for AESG to regain control." - Kim Rockman, Chief Executive Officer
Uptick scheduling module allows AESG to distribute tasks to each of its Auditors without bringing them into the office to collect their folders. The mobile application provides real time information that is both richer and much more accurate. The Auditors can spend more of their time inspecting the buildings and adding value to their reports.
As soon as an Inspection is complete, the results become available to AESG’s clients through the Uptick Customer Portal - building Managers can log on wherever they are and properly understand the compliance status of their entire portfolio both as individual buildings and as a whole.
Uptick records are securely hosted in the Cloud. Current and past inspections, correspondence, documents and everything associated with a property or a client can be searched and reported on. When an enquiry comes into the AESG office, the information can be retrieved quickly and reliably.
"Uptick facilitates a genuinely paperless office." - Kim Rockman, Chief Executive Officer
Now that AESG has adopted the Uptick platform it can move more quickly to being paid. When a service agreement has been fulfilled, an invoice is issued reliably via Xero. Uptick is fully integrated with Xero as one of their preferred suppliers.
With the control of processes comes the ability to analyse. AESG now understands much more about its own business. The performance of its staff can be better monitored, the ongoing status of its monthly operations can be analysed and potential problems identified before they become an issue. Staff are now comfortably on top of their responsibilities and morale and productivity has escalated.
Since adopting Uptick in 2014, AESG’s portfolio has grown by approximately 30%. Prior to Uptick, that growth would have been unthinkable.
Each new month has become a record for Inspections completed, reports generated and revenue collected. AESG's staff numbers have fallen and others have been redeployed to more valuable activities. Our overall production costs have gone down. There is now much greater capacity to add extra services to our offerings and additional value to our clients.
You'll be in good company
"Uptick support was incredible, we couldn't have done without it. The response time was fantastic."
"They are by far the best and the easiest app to work your way around, and we looked at, at least, 20 different ones"
"We were very good at our technical job, but we were falling short of communicating with our customers."
"We've gone from under 40 staff to over 80 full-time staff. Revenue has increased threefold."
"The evolution to digital testing log books is obvious from outside of the industry bubble. When clients have had a demonstration of the digital log books, they respond enthusiastically. It is always rewarding knowing we are actually making DEM greener."
"Uptick for us is everything. It manages our whole business from one end to the other."
"We were at a point where the operating system was holding us back, and it was time for a major change."
"Uptick provided a means for AESG to regain control."
"We've just been growing, so over the last two years has been the most growth we've had financially in our business, and I will bring that down to Uptick"