Resource library

Uptick your business, with the Uptick resource library.

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Industry news, product updates and conversations with customers.

gold-coast-fire-protection-thumbnail
casestudy
Gold Coast Fire Protection goes digital and transforms their business
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adl fire engineer interview
casestudy
ADL Fire and Security consolidates systems to improve efficiency
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beacon engineer repairing fire extinguisher on shop floor
casestudy
Beacon Fire Protection goes paperless and cuts admin time
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Uptick + AIRAH
news
Uptick partners with AIRAH to digitise DA19
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Uptick Melbourne Office exterior
news
Uptick moves into new Melbourne Office
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Uptick Adrian Lister and Trent Innes
news
Trent Innes joins the Uptick board
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Uptick plus Quickbooks illustration
news
Smart, simple accounting with Quickbooks and Uptick
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Uptick plus AMCA Australia illustration
news
Introducing the AMCA and Uptick Partnership
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London cityscape
news
Uptick is finally available in the UK.
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View of sky rise buildings from ground
news
Uptick receives investment from Accel-KKR
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crystal fire entrance with logo
casestudy
Crystal Fire gives their customers more confidence
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Uptick mobile app Workforce for HVAC
news
Uptick launches of Workforce for HVAC
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Uptick plus Honeywell illustration
blog
Uptick partners with Honeywell for advanced integration with Notifier Panels
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linkfire ceo and engineer discussing upcoming tasks next to fire extinguisher on worktable
casestudy
LINKfire triples revenue and doubles staff
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Congratulations Maddison Taubert. Nominated for the Fire Protection Industry Awards Young Achiever of the Year!
blog
Uptick’s Maddison Taubert nominated for Young Achiever of the Year
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Uptick Remove Monitoring Illustration
blog
Introducing Remote Panel Monitoring
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Uptick Customer Portal
blog
Connected Customers are valued customers with Uptick's Customer Portal
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Fire Australia 2021 Conference & Tradeshow 11-13 May | Sydney | Booth 206
event
Uptick are platinum sponsors at Fire Australia 2021
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geospatial lw
blog
Introducing Geospatial Floorplans
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View building inside pipes and electrics
blog
Customer Spotlight - Specialised Fire Protection
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Graphic of bSECURE Global asset management and compliance system
blog
How is bSECURE helping the City of Kingston manage asbestos reports and ESM compliance?
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Man with iPad and stylus looking at gas tank
blog
How is Uptick eliminating site revisits and assisting technicians?
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Graphic of uptick logo plus myob logo
news
Manage your business better with Uptick and MYOB
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Quote from Alistair Nicoll, CEO LInkfire "The journey of migrating our data and process was amazingly smooth. Uptick implementation consultants worked closely with us and listened to what we needed"
blog
An onboarding experience that lives up to your expectations
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Android logo on sign beside android toy
news
Uptick launches on the Android App Store.
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Woman inside with laptop and pen smiling past camera
blog
Why are more and more strata companies choosing Uptick?
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Graphic showing uptick logo plus xero logo
blog
Uptick officially certified as a Xero app partner.
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Man in cafe with laptop and coffee looking at smart phone
blog
Has 2020 taught us anything?
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Shelves with ageing binder folders and paper
blog
It's time to break up... with paper logbooks.
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Man in hard hat looking at fire and smoke at night
news
AESG becomes Carbon Neutral Certified.
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Graphic of globe with interconnected line overlay
casestudy
DEM Fire goes green while improving efficiency
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Woman in office looking at calendar on computer screen
blog
The ultimate checklist for choosing the right asset maintenance software for you!
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planstudio
blog
Uptick and Locatrix partner on floorplans
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Woman in office smiling on phone holding business card looking at computer screen
blog
Are you in control of your combustible cladding asset information?
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Birds eye view of man in hard hat outdoors with clipboard
blog
What is needed to make effective management of commercial building information possible?
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People in office pointing and looking at computer screen
blog
Clean Your Data and Increase Productivity in 5 Easy Steps!
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Woman in office listening on phone and looking at laptop
blog
Uptick's tools to get you through COVID-19
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Man with face mask on using smart phone in sky rise building
blog
Fire Services Providers Continuation During COVID-19 Pandemic
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tablet displaying a portal with management reporting screen
casestudy
LINKfire gains huge operational efficiencies
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Red fire extinguisher against cement pillar
casestudy
KlineFire moves to a modern, cloud based system
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Sky rise buildings with reflection in water
casestudy
AESG improves efficiency in the field by 70%
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Frequently asked questions

The biggest factors determining the length of the onboarding process are:

  1. The size of your team and their training requirements

  2. The quality and ease of export of your data

Most companies choosing Uptick can get up and running within 2 months. We've prepared a detailed page on the Uptick onboarding process to give you an idea of what's involved.

Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.

For your field licenses, technicians can use either Apple or Android devices. Our app is available in the App store on Apple devices, and the Google Play store on Android devices.

Uptick is thriving in the Australian market - join hundreds of Australian businesses moving over from other products.

See why our product, support and onboarding make us the most popular alternative to Firemate and the perfect alternative to Simpro for Fire Protection companies in our detailed product comparison pages.

You can also read case studies in our resource library from businesses like yours that have recently moved over to Uptick.

Uptick takes data security seriously.

Our customers include some of the largest companies in Australia. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing. You can see our data security policy in our resource library.

In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% including scheduled maintenance. This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians.

If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.

You can see pricing for Uptick on our pricing page.

We don't do lock-in contracts, just a simple monthly fee based on the number of technicians and office staff you have using the system. You customer's and subcontractor's have unlimited access to the product for free.

If you're worried about the pricing, book a 30 minute chat with one of our solutions consultants to see if you qualify for discounted pricing. We can also work with you to build a business case to establish if there's a return on investment.

Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.

When you sign-up with Uptick you'll tell us the number of desk and field licenses that you'll need.

These limits are soft. You can add as many new desk and field accounts as you need throughout the month without needing to let Uptick know, or worrying that you're over limit.

Licenses are per-head (rather than e.g. the number of concurrent users). Sharing accounts is not allowed (e.g. office@tickfire.com.au) as it presents problems auditing usage. Accounts with no usage are excluded from licensing totals, and accounts with minimal usage automatically only count as a half-license.

Uptick does a regular "true up" and if you're consistently using more licenses than you've purchased we'll let you know your new monthly pricing adjust your invoice for the following month.

See how Uptick works for your industry

Fire Protection

With built-in data capture based on localised industry standards and a mobile app that's so easy to use, it's no wonder over 2,000 fire technicians choose Uptick.

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ESM Auditing

Asset and property centric, Uptick Audit allowing you to manage your compliance checks with complete visibility and ease.

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Mechanical & HVAC

Boost productivity and make routine maintenance a breeze with this market leading product for the HVAC service industry.

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Grow your business and delight your customers with Uptick.

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